Klaben Ford Lincoln - Service Center

Was able to take care of me quickly. Kim was very helpful, knowledgeable and friendly. She was able to get me in quickly, diagnose the problem within a few hours and let me know what nee Kim was very helpful, knowledgeable and friendly. She was able to get me in quickly, diagnose the problem within a few hours and let me know what needed to be done. More

Recall Repair The staff was friendly, accommodating, helpful, understanding and flexible. My repair was a little lengthy due to not knowing exactly what the issue ( The staff was friendly, accommodating, helpful, understanding and flexible. My repair was a little lengthy due to not knowing exactly what the issue (s) was and a staff member was kind enough to take me home so I did not have to wait. They also washed my car when the repair was completed. Great customer service! More

Tire Rotation GREAT staff. They were knowledgeable and explained everything being done. Very thorough and kind. I would recommend this service center to others. Th GREAT staff. They were knowledgeable and explained everything being done. Very thorough and kind. I would recommend this service center to others. Thank you very much. More

Caring and Thorough! I have been having my vehicles serviced at Klaben Ford in Kent since I purchased a used ford Fusion from them a few years ago. I wouldn't go anywhere I have been having my vehicles serviced at Klaben Ford in Kent since I purchased a used ford Fusion from them a few years ago. I wouldn't go anywhere else now! Eric my service representative is excellent. He is very caring and makes sure that my vehicle is in top shape. I come for the usual oil change and tire rotation service, but they are always willing to check on noises or concerns I may be having. I always feel like I get a fair price on additional services that may be required on my used vehicle. Thanks so much! Old fashioned customer service at it's best! More

Satisfied with Service deartment A couple of years ago, my wife and I bought our third car from Kenny King. This time we bought a 2014 Focus. A couple of months into having the car, A couple of years ago, my wife and I bought our third car from Kenny King. This time we bought a 2014 Focus. A couple of months into having the car, my wife and I both noticed an a bothersome vibration when we start from a dead stop. So I brought that in and the clutch was reprogrammed. That greatly improved the situation, but it did not eradicate it. I continued to have dialog with Kenny and Mike Branvold about it. I was informed that for that model and year - Ford introduced a new concept for their transmissions. Ford was now acutely aware of the issues I was having, and they were working on a redesign. A couple of months ago, I got a letter from Ford that another update was available for that transmission. So I used the opportunity for an oil change to get that taken care of as well. Kyle Sott was very up front with what was to be done. He called me later in the afternoon to tell me the clutch had failed the diagnostics ans was to be replaced with not duplicates of the original parts - but redesigned parts to take care of this issue. When I drove the car out of the dealership - I was stunned. The car was behaving exactly like I thought it should - extremely smooth shifting. Ford held true to their promise. They recognized the issue and came up with a working solution. Well done, all. More

Service appointment Every time I call Kim she gets my vehicles in at the time and day I request. I do appreciate that with my busy schedule. This time was no exception. S Every time I call Kim she gets my vehicles in at the time and day I request. I do appreciate that with my busy schedule. This time was no exception. She was even able to squeeze my sons car in for an appointment. Thanks again! More

Routine service Service was exceptional and my vehicle was thoroughly checked out. Staff was friendly and professional and I also found the waiting room to be clean. Service was exceptional and my vehicle was thoroughly checked out. Staff was friendly and professional and I also found the waiting room to be clean. Also it was nice to have cold and hot drinks and snacks available. More

Great work, happy with service. Service 13,000 miles, oil change etc. We have been with Klaben for over 26 years. We had Chrysler Town and Country till we bought the Escape . Very Service 13,000 miles, oil change etc. We have been with Klaben for over 26 years. We had Chrysler Town and Country till we bought the Escape . Very sat so far liked Joe Hubbard before Joe French. More