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Klamath Falls Toyota

Klamath Falls, OR

Overview
Employees
Reviews
Vehicles
4.6
741 Reviews
Why Do So Many Toyota Drivers from Klamath Falls, Altamont, Medford and Grants Pass Trust Lithia Toyota of Klamath Falls? While we could try to think of an all-encompassing response, we prefer to break it all down for you, step by step. That way, all of the bases are covered, and you can feel at home from the moment you walk through the Lithia Toyota of Klamath Falls showroom doors. Aside from offering a great selection of critically acclaimed new Toyota models, we also keep an extensive catalogue of used cars on hand. What's more, our auto financing gurus are ready to turn you from a shopper to owner, on your terms. That means finding a car loan and Toyota lease that you're comfortable with. Lithia Toyota of Klamath Falls isn't, however, just a great resource for shoppers. Owners love our onsite car service and maintenance department. Staffed with highly trained technicians using only the finest Toyota parts, it subtracts the headache from the car-care equation. From beginning to end, Lithia Toyota of Klamath Falls is by your side. If you're interested in any one of the number of products or services we have to offer, simply stop by and see us today. Located at 2675 Washburn Way Klamath Falls, Oregon, we're a short drive away from Altamont, Medford and Grants Pass. Lithia Toyota of Klamath Falls located in Oregon's Klamath Basin, joined the Lithia Motors family of dealerships in May 1999 after being acquired from MDM Investment, Inc.; G.B. Investment Co. The dealership moved from downtown to their current location in 2001.
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2121 Washburn Way

Klamath Falls, OR

97603

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Showing 741 reviews

November 11, 2024

They were amazing I found the vehicle on there website I was able to get the paperwork and financing done before i got to dealership it was the easiest purchase I ever made. And I am extremely happy thank y More

by ANDERSONSHERI73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Klamath Falls Toyota responded

Sheri, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

November 10, 2024

Fantastic the best, very friendly and professional folks. I have referred them to friends and family. More

by MOCHALABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 09, 2024

A very favorable experience. I will recommend to my friends. Staff members are knowledgeable and personable. More

by MEOSAGE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Sorrell Alex Dodson Spencer Hammond
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Nov 10, 2024 -

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 07, 2024

Thank you for being Toyota and such a very reliable and good for the long run! More

by Chris_marshall32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Funk
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Nov 10, 2024 -

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Chris, and don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 07, 2024

Been getting oil change over there with warranty and then decided they can’t anymore More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Nov 07, 2024 -

Klamath Falls Toyota responded

Hello Joe and thank you for this review. We strive to provide exceptional customer service and deliver a great product. Creating an experience that you cannot find elsewhere is our number 1 goal. We have never, "just decided to not help or service" a guest's vehicle. There is clearly a misunderstanding, and we would love to discuss it with you, so we can continue to do business. We value your business, just like everyone of our customers, and we hope we can sit down and figure out the miscommunication. This will also help us improve as a dealer moving forward, as we use this circumstance to review our process' and train our staff.

November 06, 2024

Desean was pleasant to work with :) It was a long process, apparently because Rav4s are so popular- it was a 6 or so week wait to get the model we wanted. More

by GMPITTMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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Nov 10, 2024 -

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

November 06, 2024

Ashley was fantastic to work with, she went out of her way to help us with our questions. More

by MWGRIGGS1111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Couey
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Nov 10, 2024 -

Klamath Falls Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ashley met your expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

November 05, 2024

Service desk guys can be a bit rude sometimes, they pick and choose who they want to give good service to. I had my kids there a week before Halloween getting my car serviced, I was told that it’ll be a 2 h More

by vilaysak_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Bicknell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Klamath Falls Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 01, 2024

Every one is very helpful, poliet and has made my experience with dealerships a wonderful experience. More

by DESIREEFLYNN1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Armstrong Amazing person
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Nov 04, 2024 -

Klamath Falls Toyota responded

Desiree, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

November 01, 2024

Went in for a simple oil change with a appointment and it took 3 hours to get my car serviced. What is the point of making a appointment if I'm just going to wait that long for something simple. Ridiculous! More

by TURNERKATY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Klamath Falls Toyota responded

Katy, Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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