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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
575 Reviews

575 Reviews of Klamath Falls Toyota - Service Center

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August 31, 2025

Quick and easy The check in was quick and easy. The wait time was less than expected. More

by GYMMOM2001
Recommend Dealer
Yes
Aug 31, 2025 -

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 30, 2025

Curtiest, respectful, quality service, Quick, I highly recommend. Would return. Dependable and knowledgeable service. Always comfortable and clean lobby. More

by Hodgedonvenessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Hodge
Aug 30, 2025 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 28, 2025

Polite and professional at this oil change. Gave me suggestion on how to afford the 30,000 mile check ups. More

by kelleern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 27, 2025

We were highly insulted in the sales department for the offer we were given for our car from Brett. We will never deal with this dealership again. More

by NONE110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Henderson
Aug 31, 2025 -

Klamath Falls Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 25, 2025

Staff was courteous and knowledgeable. They were very good at communicating about problems and solutions. I had to wait for a while for parts but overall very satisfied. More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name, but he had Hispanic name. He was very professional
Aug 25, 2025 -

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 24, 2025

The guys in the service department are awesome, they explain what's needs to be done and how much it will cost. More

by MOCHALABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Boozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lana Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desean, Travis and I don't remember the others
Aug 24, 2025 -

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 23, 2025

Friendly people, willing to work with you. Best service dept I ever used. Will be back. More

by suzanolena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie. ??
Aug 23, 2025 -

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 22, 2025

I took my 2004 Toyota tundra in for a oil change. The tech i believe his name was Kody with a k or c not 100% sure. Kody had left the bolts on my transfer case loose causing it to leak, it could have More

by FOX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Gomez 5 star review for that man.
Aug 26, 2025 -

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 20, 2025

The process was seamless and very professional. No extra xx, when we said “No thank you” to an additional offering of service or warranty they respected our answer and asked if we had any addition More

by YOUMEANCOFFEE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett, sales
Aug 21, 2025 -

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

August 19, 2025

All their employees I dealt with were extremely nice and pleasant And I do enjoy that they had complimentary water and the facilities were extremely clean and lovely More

by Angela Hunsaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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