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Klamath Falls Toyota - Service Center

Klamath Falls, OR

4.6
481 Reviews

481 Reviews of Klamath Falls Toyota - Service Center

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October 21, 2024

Lithia Toyota recognizes me as a customer and a human being! I am feel confident when I work with Lithia Toyota service department! More

by AnnaDMerritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco and the guy that works weekends
Oct 21, 2024 -

Klamath Falls Toyota responded

Hello Anna: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 21, 2024

Service was superior. And the service writer was very kind and knowledgeable. I would highly recommend them. More

by ALOHA1EPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 19, 2024

Although the service department did not appear to have as many people there as usual, the wait time was longer than usual. My truck sat where I parked it in the service line for more than two hours befor More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these people helped me
Oct 23, 2024 -

Klamath Falls Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 18, 2024

Technician gave me detailed explaination and video of inspection results and was very courteous and helpful. More

by natefmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr funk
Oct 18, 2024 -

Klamath Falls Toyota responded

Nate, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 18, 2024

Very friendly and helpful getting my problem solved and I will be back again if necessary. More

by BOBSUEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Klamath Falls Toyota responded

Bob, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 18, 2024

Always friendly and courteous. Joe is a great service rep and the team cares for their customers. More

by michaelldelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Oct 18, 2024 -

Klamath Falls Toyota responded

Michael, We are very happy to hear that Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 18, 2024

Service staff are always friendly and transparent about costs and timing even when super busy. More

by NZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Martinez
Oct 18, 2024 -

Klamath Falls Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 18, 2024

This is my second purchase from Toyota! From the salesman Levi to finance, what a great experience! More

by JPDURIGHELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Durighello
Oct 20, 2024 -

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 17, 2024

Prompt and perfect service. No concerns about my vehicle. I like the Toyota brand. I will be back to look for another car. More

by debi.leighton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Snipes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bicknell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert McLing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Klamath Falls Toyota responded

Debi, Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 17, 2024

The Service Center employees have always been very good - knowledgeable and helpful. Execution of work has been excellent - if expensive. Have done what they said they would do and on time. More

by MLUGUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gonzales - 5 stars
Oct 18, 2024 -

Klamath Falls Toyota responded

Thank you for your very kind service review. Francisco and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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