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Koons Ford of Annapolis
Annapolis, MD
1,626 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,626 reviews
August 23, 2025
Very fair dealership with very quick finance processing. Exceptional customer service. Completed sales trascation with 30 minutes of arrival. Exceptional customer service. Completed sales trascation with 30 minutes of arrival. More
by marctolson
Verified CustomerEmployees Worked With
August 21, 2025
We had a great experience and really felt as though Darrick and the dealership had our best interest in mind, thanks for the great new car! Darrick and the dealership had our best interest in mind, thanks for the great new car! More
by lisaicenroad
Employees Worked With
August 19, 2025
Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More
by Craig
Employees Worked With
August 19, 2025
Good service from Andrew in the service department and from Kevin in the body shop from Kevin in the body shop More
by Thebarber634
Employees Worked With
August 18, 2025
My recent visit for service was just asI have come to expect from Koon’s Lincoln Ford -prompt, professional, high a quality service. expect from Koon’s Lincoln Ford -prompt, professional, high a quality service. More
by CHUCKC5321
Employees Worked With
I can’t name any specific person
August 18, 2025
Mike Treas and the Service Department at Koons Ford Annapolis consistently deliver exceptional and professional service. Annapolis consistently deliver exceptional and professional service. More
by buddbrenda
Employees Worked With
August 14, 2025
Truck needed a part that was discovered during service at last visit. Part was ordered and I got a text saying the part was in and to schedule an appt for it to be installed. I called the service advisor a last visit. Part was ordered and I got a text saying the part was in and to schedule an appt for it to be installed. I called the service advisor and asked him to verify that the Gear Shift Module for my truck was definitely in and ready for installation. He checked and told me yes, definitely the GSM was in. The day before my appt I got a call from the Service Advisor that he just learned that the wrong part had been shipped. Huh? That's exactly why I called and confirmed with the SA that the appropriate part was in before I scheduled the appointment. How unfortunate. Very bad customer service as I work out of the local area and had taken leave for this appointment to take care of this issue. Very disappointed. More
by nicholskc
