Koons Ford of Annapolis

Every Koons I get service at seems to get worse and worse. My brand new truck had a catalytic convertor stolen off it, at Koons on Security Blvd. Then I go to Koons in annapolis and they overbill me. I worse. My brand new truck had a catalytic convertor stolen off it, at Koons on Security Blvd. Then I go to Koons in annapolis and they overbill me. I wouldnt trust any Koons. More

Train your salesmen and finance men to NEVER tell a woman to calm down or relax. Be honest and transparent about the process of trading in a car when there is a cash payment due the buyer.I was owed 20,000$ to calm down or relax. Be honest and transparent about the process of trading in a car when there is a cash payment due the buyer.I was owed 20,000$ after my trade in and a 4-day wait turned into "when we get the clear title in 1-2 weeks", which turned into "it can take up to 6 weeks"! This was unacceptable. I had to do all the work and follow-up to get it straight. I purchased your car, traded in mine, refinanced my new car and paid Ford in full, had my title cleared and ready for For, all in a 4 day window. Your finance guy said "wow, there's a lot going on here." I said, "no, I'm just efficient.". Your people could learn something about efficiency. Other than their lack of efficiency and being up front, I love my new Bronco. I will need this Ford's service department, however, so I don't need to be targeted as a complainer. More

Hassle free and easy buying experience. I paid cash and did not want a credit check. Many other dealers require that. What’s the point when paying cash. I was very adamant about protect I paid cash and did not want a credit check. Many other dealers require that. What’s the point when paying cash. I was very adamant about protecting my credit score so they made everything prettt easy. More

I arrived for a wait for 20,000 mile service and ended up waiting for over 5 hours . No one informed me about the delay or even kept me up to date. waiting for over 5 hours . No one informed me about the delay or even kept me up to date. More

Paid for diagnostic fee and repair and still not fixed have to take it back to get it fixed and probably another diagnostic fee have to take it back to get it fixed and probably another diagnostic fee More

Flawed Ford engineering of keyless door panel failed after Koons installed second panel. No warranty. after Koons installed second panel. No warranty. More

The car preparation was very good. The salesman was friendly and helpful. That is all to say The salesman was friendly and helpful. That is all to say More

Generally incompetent. I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong o I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong order. Terrible communication about when it was done. I was told every time I asked it would be finished that day and when it actually was finished, I didn't get a text or call about it. I had to twice to even get someone on the line to ask. Also, I asked them about a cruise control issue and they didn't fix it. I went to get my tires replaced elsewhere and they diagnosed that problem immediately and told me how to fix it More

Mike and the service crew took care of the 100k service on my F150 same day and quickly. on my F150 same day and quickly. More

Brandon was easy to work with but the outstanding service from Terri was beyond words. How nice and helpful she is to work with. from Terri was beyond words. How nice and helpful she is to work with. More