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Koons Ford of Annapolis
Annapolis, MD
1,561 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,561 reviews
May 10, 2023
Absolutely horrible. Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced at Koons Ford. More
by FINNPATENT
Verified CustomerEmployees Worked With
Other Employees :
Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
May 10, 2023
Mike Treas is always dependable. Never a problem over many years. Will definitely continue to buy my cars from Koons. Never a problem over many years. Will definitely continue to buy my cars from Koons. More
by BOBHOYT5034
Employees Worked With
May 09, 2023
Just call Mike Treas and he gets your service done as quick as they can quick as they can More
by absoluteplumb
Employees Worked With
May 09, 2023
The team was professional in each aspect of my purchase which was a lengthy process due to my schedule. which was a lengthy process due to my schedule. More
by penn25er
May 08, 2023
My most recent experience was poor. My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months t My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months the day the work was to be completed it wasn't. My advisor went on vacation. I enlisted Ford Motor Company to find out about financial aid and they were able to find that I had a warranty so a $10K job cost $150. The dealer would not have found that warranty for me. After picking up my car I thought I would still give Koones Ford another chance I found the cover to my motor in my trunk. Which makes me believe that no one double checked the work. Someone else put the engine cover on for me. There was one bolt missing. Needless to say I am not a happy customer. More
by roseann.whyte
May 07, 2023
I ordered my Bronco at debuted and the wait finally came to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any other koons dealership. More
by Tyler M
May 07, 2023
Great Service and communication with me regarding issues with my truck and the best steps forward. with my truck and the best steps forward. More
by anthony
Employees Worked With
May 06, 2023
It was a good, no pressure experience. This the first time ordering a car to be built, and it was a super simple process. This the first time ordering a car to be built, and it was a super simple process. More
by cgozdor
