Koons Ford of Annapolis

The worst They are the only Ford dealership in town and it shows. Their service department sucks. IF they actually pick up the phone, and IF they feel like wo They are the only Ford dealership in town and it shows. Their service department sucks. IF they actually pick up the phone, and IF they feel like working on your car (good luck if it's recall work because they don't make any money off that and don't want to do it), and IF you actually get your car into the shop, be sure to triple check any repairs or work they do to ensure it was actually completed. Typical dealership - Once they complete the sale, they are done with you. More

STAY AWAY FROM THEM If I could give zero stars I would. WHEN I CAME TO PICK UP THE CAR, THEY GOT IT INTO AN ACCIDENT. THEY HAVE CREATED MORE PROBLEMS FOR ME THAN I CAN CO If I could give zero stars I would. WHEN I CAME TO PICK UP THE CAR, THEY GOT IT INTO AN ACCIDENT. THEY HAVE CREATED MORE PROBLEMS FOR ME THAN I CAN COUNT. The GENERAL MANAGER MIKE IS A BULLY. The service department is none existent. Stay far far away from this dealership, they are deceptive. Also pay attention to everyone else's claims from reviewers who gave this place only 1 star, we all can't be wrong! THEY DEFINITELY HAVE TO BE PAYING PEOPLE TO GIVE THEM A 4 STAR REVIEW. they are padding the stats! The service department should be investigated, the car goes in for one thing, and comes out with a new problem. IGNORE THEIR FACEBOOK REVIEWS THAT ARE BEING PADDED. More

TOP NOTCH SERVICE DEPT On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wr On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wreck, with no appointment. Within 10 minutes I was on my way out with a new lamp, INSTALLED, and they wouldn't charge me - not even for the part. I wish I could write them 100 great reviews. They saved the balance of my trip!! More

See yanni & Dre Stopped by on a Tuesday afternoon not expecting to buy, but wanted to see a used car they had. Met YANNI #awesome great dude took us for a test drive Stopped by on a Tuesday afternoon not expecting to buy, but wanted to see a used car they had. Met YANNI #awesome great dude took us for a test drive and helped us with the sale. There was no BS just efficient friendly service. Went to Dre for finance and he beat the terms i had from usaa.loved my experience. More

Friendly Staff - 100% Incompetent Service Department My experience with Koons Ford was horrendous. Before reading my experience, know that I am a manager in the restaurant industry where things often don My experience with Koons Ford was horrendous. Before reading my experience, know that I am a manager in the restaurant industry where things often don't go according to plan, yet the way in which you handle these situations can make the difference between a pleased customer and a customer who no longer wants to support the brand... I own a 2012 Ford Focus. There was a recall on part of the clutch assembly that was causing my vehicle to shutter. I called the service department and spoke with Mike on Monday, December 21st who said to bring it in and they would look at it. When I brought the car in on Wednesday, December 23rd they said they couldn't look at it until the following Monday and they couldn't offer a loaner car. They advised me to bring it back Monday morning. On Sunday night I dropped my vehicle off at the overnight drop. I didn't hear from them by Thursday, so I called. Mike informed me they were backed up from the holiday and short staffed, and that my vehicle would be done late Saturday afternoon or Monday morning at the very latest. I was fine with that response, I get it when things go wrong. No problem Mike. No call Saturday, no call Monday. Tuesday afternoon comes...............not a peep from anyone. I proceeded to call the service department 12 times, left 3 voicemails for Mike. My girlfriend continues to call the service department, is finally transferred to the body shop manager who has to walk to the service department to tell Mike to call me back. Get ready for the good part...... On Tuesday at 4:45 pm Mike tells me that there was a death with one of the family members of the staff that works on transmissions (this is unfortunate and I feel for him) and that my car will not be done until Thursday. The work should have been done by Thursday, December 31st. MY CAR SAT ON THE LOT FOR 8 DAYS WITHOUT BEING TOUCHED!!!!!!!!! I didn't get a call saying oops, I didn't get an apology, I didn't get offered a loaner car, I didn't even get an attempt from any staff member there. I had to call for half of a day to get a response from them. Here is the kicker: Everything was supposed to be covered under warranty. When they were fixing my car, the broke my starter in the process and had to fix that also. Then when I pick my car up, there is a bill for $100 for something not covered under warranty. I have had my car back for 4 days now, and it won't start. So I have to have it towed back to Koons to have it fixed AGAIN. This place is a total joke. I suggest not even bothering with them. Go out of your way to go to another Ford Dealership. More

Service Professional I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Onc I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Once he found out the problem, he came and explained it to me with clarity and no double talk. He even followed up with me a week later to make sure I was still satisfied. I don't want to deal with anyone else but him in the future. More

Koons of Annapolis totally just ripped me off I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will be informing everyone I know in the Annapolis area about these crooks. They charged me over $1000 for ONE wheel bearing. They should be ashamed and I am sick to my stomach as I had no other alternative at the time. Brook Stevens More

Terrible service My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I p My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I picked up the car and some of the work not done. Had to come back in 3 weeks for additional repairs said they would be done in 2 days a week later I am begging for the car back and again no receipt. More

Double side tape! REALLY??? Horrible service department. Purchased a brand new 2016 Ford Explorer XLT. After 2 days navigation broke, loud humming from engine and wind was comin Horrible service department. Purchased a brand new 2016 Ford Explorer XLT. After 2 days navigation broke, loud humming from engine and wind was coming through passenger side window. Keep in mind it only had 12 miles on it when we drove it off the lot. They all lie. I was told one person was the service manager and he even introduced himself as such and then after the car wasn't fixed AGAIN the same person told me he wasn't the service manager after all. Keep in mind in their website he is listed as the service manager! Simple fix but instead of them ordering a new cowl the service manager used double sided tape to fix the part! They claim the Ford Rep told them this was the only fix! Pure BS!! PATHETIC! Haven't had the car for 7 days and it's still at the dealership. Left numerous messages for the GM. No return calls. Called Ford and filed a BBB compliant. Next I'll contact Williams & Santoni, LLP! NEVER go through the finance piece with them. We came in with approval from Tower Federal CU with an interest rate of 2.24% and they knew this. Sales person says "I'm sure we can beat that offer" so we agreed to go through their financing to avoid the hassle of going back to our CU for a check. BIG MISTAKE!!! After waiting over an 30 minutes Jason comes out and takes us in the back giving us a heavy sales pitch to buy all of these senseless warranties. The car is brand new with less than 20 miles on it. He is aware that we already have financing for 2.24% so why did he initially offer us 5.75% as if we are clowns and would take it? I should have gone with my gut and walked out. NO ONE in that entire dealership has integrity. Lesson learned is read the reviews of the dealership you decide to buy from on every single social media sight available. It is clear customer service is NOT a priority for them based on all of the horrible reviews I am reading now. Do your research because after the deal is done all those ford promises to fix what is wrong comes with nothing but LIES, LIES AND HEADACHES! More

Excellent Service and Experience. I purchased my previous car from Koons and the experience was good so I thought I would try them again. My Explorer was stating to fall apart and thus I purchased my previous car from Koons and the experience was good so I thought I would try them again. My Explorer was stating to fall apart and thus it was time. We worked with Doug Killian, Sales Manager. He is extremely professional, knowledgeable and honest. He worked diligently to provide the best offer and was very impressive with his financial fluency. The entire staff was courteous if not down right warm. I hate buying cars, hate the drama and b.s. BUT Koons made the experience wonderful. Koons understands the value of a lifetime client, not just the one timer. I highly recommend this dealership. It is a well run organization. Kudos to Koons! More