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Koons Ford of Annapolis
Annapolis, MD
1,532 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,532 reviews
April 11, 2023
I dropped off my ford F-150 to replace plugs and saw a check engine light. Poor communication and just flat out not responding. Not sure of the level of service expected post pandemic but won’t be going b check engine light. Poor communication and just flat out not responding. Not sure of the level of service expected post pandemic but won’t be going back. More
by Omartphones
Employees Worked With
Representative
April 10, 2023
Easy and smooth process to get just what we were looking for. Chuck was great on the sales side and back office team was great also. for. Chuck was great on the sales side and back office team was great also. More
by Nathan.seaman99
Verified CustomerEmployees Worked With
April 09, 2023
Trabajar con Heidy Rivero siempre será la mejor opción porque es muy profesional, amable y buscará la mayor posible por ayudar a obtener el auto que deseas y con los mejores deals Y todo lo que necesites porque es muy profesional, amable y buscará la mayor posible por ayudar a obtener el auto que deseas y con los mejores deals Y todo lo que necesites!! More
by Gilberto Guzman
Employees Worked With
Heidy Rivero
April 07, 2023
Great team, courtesy driver was awesome as is the staff in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. More
by tridetili
April 07, 2023
the best customer service of any of the repairs shops our fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost More
by PETE36
April 07, 2023
Because of a mismatch of replacement airbags my service took a little longer than expected, but Earl sure took care of me with a loaner car. Greatly appreciated! took a little longer than expected, but Earl sure took care of me with a loaner car. Greatly appreciated! More
by freebirdsc31
Employees Worked With
April 07, 2023
The Service Department at Koons Ford Annapolis is Top-Notch! We have been Customers for over 10 years & have always been treated very well. Top-Notch! We have been Customers for over 10 years & have always been treated very well. More
by STEAMBOATWILLY0
April 07, 2023
The truck I got is amazing and was priced fairly. Everyone at Koons Ford was helpful and friendly. Great experience! Everyone at Koons Ford was helpful and friendly. Great experience! More
by csbecker99
