Koons Ford of Annapolis

Work was performed as explained and completed within the time frame. Thanks for giving the car a bath! time frame. Thanks for giving the car a bath! More

I was quoted one price but when I showed up had to pay another which was $200 more than quoted. My car was there 2 days for a 12v battery change. Zero communication from the service technician during th another which was $200 more than quoted. My car was there 2 days for a 12v battery change. Zero communication from the service technician during the process. More

I found the sales people very professional and friendly, and I found the finance department very manipulative , deceiving, and dishonest. and I found the finance department very manipulative , deceiving, and dishonest. More

The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

Great customer service! Randy does a great job to make the purchase as easy as possible. Randy does a great job to make the purchase as easy as possible. More

Koons Ford has always provided great service. Mike Treas helped me understand the issue and repairs needed. Timely was essential and quality work made my Grand Marquis run like a top. Thanks, M Mike Treas helped me understand the issue and repairs needed. Timely was essential and quality work made my Grand Marquis run like a top. Thanks, Mike Chester More

Did not purchase vehicle at this dealership but the service maintenance and service advisors are knowledgeable service maintenance and service advisors are knowledgeable More

Mike Treas in the service department at Koons Ford of Annapolis always provides excellent service. He takes pride in providing the best experience for customers and is an asset to the Koons team. Annapolis always provides excellent service. He takes pride in providing the best experience for customers and is an asset to the Koons team. More

Excellent service, as usual from Mike Treas. He takes pride in providing the best experience for customers and is an asset to the Koons team He takes pride in providing the best experience for customers and is an asset to the Koons team More

Took my truck in for an oil change, tire rotation, and to fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needi fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needing replaced, which was fine)...BUT they also told us that there was a problem with the emergency brake that needed to be fixed too. All in it was more than $2500. The fan "fix" worked on the way home from the dealership but then didn't work the next day. When we called the next day to let them know, we were told that it would cost extra to have that fixed. When we reminded them the fan was one of the initial reasons we brought in to be fixed, we were told that they didn't replace the right part to permanently fix the issue. $2500+ later and the main issue wasn't fixed and we were told simply that we should just be happy with what they did and that they gave us a discount on the parts they did replace. After more than 10 years as car purchasers and service department customers, even for vehicles not purchased there, we will never, ever return to Koons for service or to purchase anything, nor will we be referring anyone to you for sales or service. If this is how your so called VIP customers are treated, I can't imagine how poorly you treat new customers. More