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Koons Ford of Annapolis
Annapolis, MD
1,565 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,565 reviews
Verified Customer
January 20, 2023
I was very satisfied with service I received for maintenance of my car. Mr. Mike Treas was very helpful. maintenance of my car. Mr. Mike Treas was very helpful. More
by januspk
Employees Worked With
January 19, 2023
I have had my F-150 here numerous times for the same or similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about wh similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about what needs to be done to land a fix and the expected timeline for such. After one service appointment, they left the carrier bolts out of my rear brake caliper and it popped off driving down the highway in traffic at 50+ mph. I had to swerve and pump brakes to get the car to stop and they weren’t very helpful in getting a tow truck out or doing much to make it right. If I had another service option that was reasonable in terms of distance or timely scheduling I wouldn’t think twice about going there. One of the most absurd issues is when they tell you they “don’t work on that” such as a sunroof. Why are you selling vehicles that you aren’t capable of fully servicing?! More
by Prelude532
Employees Worked With
Darian Brewer
January 19, 2023
The service team is top notch! I only trust this team to work on my car. I only trust this team to work on my car. More
by dhnoel
Employees Worked With
January 19, 2023
Great service, great workers. Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! More
by cadixon01
Employees Worked With
January 18, 2023
Earl was great to work with. Provided helpful guidance on my repairs. Steven was also great at providing regular communication. Provided helpful guidance on my repairs. Steven was also great at providing regular communication. More
by acorn3333
Employees Worked With
January 18, 2023
Charlita did a great job from start to finish with the build of my truck. Thank you so much! build of my truck. Thank you so much! More
by jeffbruso
January 18, 2023
My car was at your shop for more then 30 days, I was assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... More
by mpcapurro
Employees Worked With
January 18, 2023
very happy with all departments of the store. service fixed right the first time and as estimated ... Thanks service fixed right the first time and as estimated ... Thanks More
by PETE36
Employees Worked With
Other Employees :
Darian Brewer, John Perry, Andrew Schneider, Mike Kegley
January 17, 2023
Darrick did a great job keeping us up to date on the build of our vehicle. build of our vehicle. More
by bj_grass
