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Koons Ford of Annapolis
Annapolis, MD
1,567 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,567 reviews
January 13, 2023
Excellent service and use genuine Ford replacement parts . Mike Treas, service writer does great job on follow ip . Mike Treas, service writer does great job on follow ip More
by dukebowen362
Verified CustomerEmployees Worked With
January 12, 2023
Great individuals working there, very positive and helpful. They are under staffed. Wait times are too long. Express service is not! helpful. They are under staffed. Wait times are too long. Express service is not! More
by MACMCCREARY11
January 12, 2023
No no no no no no no no No no no no no no no no No no no no no no no no no no no no no More
by BNB1209
Employees Worked With
January 12, 2023
Chuck Greenlee's friendly and easy-going personality made the process of test-driving and purchasing a vehicle a very comfortable experience for my family. the process of test-driving and purchasing a vehicle a very comfortable experience for my family. More
by Dylan Judah
January 12, 2023
I had a very pleasant experience this time having a couple recalls addressed and getting an oil change performed. I previosly had mixed results going here, but the scheduling person accomodated my work couple recalls addressed and getting an oil change performed. I previosly had mixed results going here, but the scheduling person accomodated my work schedule and was alble to address the recall issue with my car relatively quickly rather than having to wait even longer. More
by Baumannrg
Employees Worked With
Andrew Schneider
January 11, 2023
Charlita Hearn was great and easy to deal with! She was very knowledgeable and made the entire sales process very easy! She was very knowledgeable and made the entire sales process very easy! More
by KARADC24
January 11, 2023
The entire team is upbeat and professional. Mike Matson, the service manager, is awesome! He's always available to answer questions and consequently builds a game plan to tackle the problem...v Mike Matson, the service manager, is awesome! He's always available to answer questions and consequently builds a game plan to tackle the problem...very special indeed. Because of the service department leadership team, including Earl and Paula....I'm looking forward to purchasing my next vehicle from Koons Ford of Annapolis when the time is right for me. Well done!!! More
by JAY_BARATELLI
January 11, 2023
Professional; punctual and friendly. , Jean was great. Happy to be part Of the FORD Family. , Jean was great. Happy to be part Of the FORD Family. More
by DELAINE00
January 11, 2023
Charles is a man of the people. He not only knows the technical side of the business, but he's able to put "car talk" in simple terms for me. He not only knows the technical side of the business, but he's able to put "car talk" in simple terms for me. More
by sryan621
Employees Worked With
January 11, 2023
Bruce took great care of my car and had it ready when we asked for it. I had accidentally left my cell phone in the car and very quickly one of the techs found my car and brought me my phone. Love the car w asked for it. I had accidentally left my cell phone in the car and very quickly one of the techs found my car and brought me my phone. Love the car wash afterwards-I ing on the cake! More
by KVENUTO
Employees Worked With
Bruce Pringle
