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Koons Ford of Annapolis
Annapolis, MD
1,524 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,524 reviews
December 31, 2022
Great customer service Norma provided me with a awesome cup of hot chocolate wait time fine with car wash cup of hot chocolate wait time fine with car wash More
by adsprig
Verified Customer
December 31, 2022
The oil change service I have no complaints about. What I do have a complaint about is the fact that my tailgate literally fell off and I asked them to fix it. The body shop quoted me for $2,600 in re What I do have a complaint about is the fact that my tailgate literally fell off and I asked them to fix it. The body shop quoted me for $2,600 in repairs. I pushed back at them over the phone and told them not to touch it and I would get the truck the next day. I walk in and the service technician for my oil change said “oh, me and a couple guys put it right back in. I have no idea what the body shop was talking about with that quote.” So your body shop is just out to gouge people for money when all it took was some elbow grease by three guys making $20 an hour and it took them five minutes to fix? Never again will I go there. More
by Nick Clemens
Employees Worked With
Whoever is in charge of the body shop department shouldn’t be employed, Darian Brewer
December 31, 2022
Oil change was Very quickly serviced! Parts department staff very knowledgeable and efficient (David S). Waiting area was top notch! Parts department staff very knowledgeable and efficient (David S). Waiting area was top notch! More
by NITAODELL
Employees Worked With
David S , Darian Brewer
December 30, 2022
Keep up the great service. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. More
by BNB1209
December 30, 2022
great service, friendly staff, clean lounge, fast turn around considerate staff welcoming at all times, will definitely continue with Koons around considerate staff welcoming at all times, will definitely continue with Koons More
by DUBLINERONE
Employees Worked With
Other Employees :
Darian Brewer, John Perry, Andrew Schneider
December 30, 2022
Everyone very helpful and friendly. Service was easy to schedule and great shuttle service. Thanks Service was easy to schedule and great shuttle service. Thanks More
by TINA.MITCHELL
December 30, 2022
It was a great experience with the team at Koons. They were professional and pleasant They were professional and pleasant More
by ray.brokaw550
Employees Worked With
December 30, 2022
The communication in this service department could definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. More
by MADYSONCOX
December 30, 2022
Randy was great! Made the transition from selling my truck to getting into my new one hassle free. Made the transition from selling my truck to getting into my new one hassle free. More
by pjcommunications18
Employees Worked With
