Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,559 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,559 reviews
October 28, 2024
excellent from start to finish, great communication and service! As always, very pleased with Koons service department! service! As always, very pleased with Koons service department! More
by PVERUHIS
Verified Customer
October 27, 2024
I had an 8am appointment and it took 2 hours and 20 minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. More
by DAVESUN1943
Employees Worked With
None of the above
October 27, 2024
The service was good. Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehic Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehicle was on that was identified by the VIN, in the event that I needed it. I had to make a separate appointment and miss another day of work. I am pleased that my vehicle is safe to drive again. More
by HOWELL-JL
Employees Worked With
I don’t remember. Mr Treas called out
October 26, 2024
I previously wrote that the work was performed very professionally. You rejected my response ? That’s my response. professionally. You rejected my response ? That’s my response. More
by SROBERTSON3060
Employees Worked With
October 26, 2024
Great dealership, moved away from Annapolis, was back for the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last service. They went ahead and completed those additional services for me. I will travel the 3 hours each way just for this service! More
by TODD84
October 26, 2024
Always the best service! Both regular and handicapped service! Everyone is ao nice and welcoming. Both regular and handicapped service! Everyone is ao nice and welcoming. More
by CJRAKER41
Employees Worked With
October 25, 2024
Mike fit me in and handled a follow up situation well. It is great to work with him. It is great to work with him. More
by SKOKAKU
Employees Worked With
October 25, 2024
Nice service. Quick and kind. Oil change and new tires. Recommended a tire that’s very nice and was on sale. Quick and kind. Oil change and new tires. Recommended a tire that’s very nice and was on sale. More
by DWATKINSRN
October 24, 2024
The sales and finance staff were fantastic. They stayed past closing to help us out. I would definitely go back to their dealership. They stayed past closing to help us out. I would definitely go back to their dealership. More
by ERIC5551
Employees Worked With
October 21, 2024
They are very responsive and easy to work with. Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have everything we need. More
by MBERG2
Employees Worked With
