Koons Ford of Annapolis

Chuck Greenlee did a outstanding salesman. He kept us informed while we were dealing with the purchase price of the vehicle. After an agreed price we met wit Chuck who walked us through the pu He kept us informed while we were dealing with the purchase price of the vehicle. After an agreed price we met wit Chuck who walked us through the purchase process without any changes. Chuck explained the operation and features of the vehicle. I recommend this Dealership for anyone purchasing a new vehicle. More

ZERO STARS BEWARE of this service department. They are dishonest. I took my car in for a check engine light and recall work. The check engine light was for an emissions issue. They told me my tr They are dishonest. I took my car in for a check engine light and recall work. The check engine light was for an emissions issue. They told me my transmission plugs are bad and need to be replaced for a total of $571.26. I declined and took my car to a TRUSTED repair shop and my transmission is COMPLETELY FINE. I've called the service department a few times to discuss the issue and they won't call me back.... I wonder why? The Maryland Attorney General has been contacted about this. More

Deplorable service, ignores inquiries from customers and Ford, condescending, demanded a down payment after providing wrong fix, very rude. Ford, condescending, demanded a down payment after providing wrong fix, very rude. More

Their service department was very efficient. Communication with customers could be improved. Still waiting for a part since Sept. 8th. Communication with customers could be improved. Still waiting for a part since Sept. 8th. More

I've been loyal customer of Koons Ford of Annapolis for over 30 years. They always do the job right and have proven themselves to be reliable experts. over 30 years. They always do the job right and have proven themselves to be reliable experts. More

Friendly customer service reps, complimentary loaner car is a huge plus and contacted me promptly when the vehicle was ready. is a huge plus and contacted me promptly when the vehicle was ready. More

I am writing to formally report deceptive business practices and a breach of warranty by the dealership. The dealership refused to honor their written 90-day/1,000-mile guarantee, forcing me to pay ov practices and a breach of warranty by the dealership. The dealership refused to honor their written 90-day/1,000-mile guarantee, forcing me to pay over $200 out-of-pocket at an independent shop for repairs that should have been covered. Furthermore, the dealership charged me above the agreed vehicle price, falsely claimed services were completed when they were not, and rushed the process by limiting the test drive to under two miles.They also failed to offer a pre-purchase inspection and violated state law by not displaying a legally required 'As-Is' Buyers Guide on the vehicle windows. Finally, the staff—spanning finance, management, and service—exhibited severe communication failures, ignoring my repeated calls for weeks regarding urgent vehicle safety concerns. We feel completely scammed by this establishment." Koons FORD OF ANNAPOLIS i did not see complete list of photos or name of dealership. More

Have asked for a call from Mike Trease on a problem have received no call. received no call. More

Phat was great! Everything went smoothly and we made a deal in no time at all. It was a positive car purchase experience. Everything went smoothly and we made a deal in no time at all. It was a positive car purchase experience. More

Took my car in a month ago to replace the remote for my mirrors still haven’t got ir mirrors still haven’t got ir More