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Koons Ford of Annapolis
Annapolis, MD
1,097 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,097 reviews
May 14, 2024
Great service overall. Drop off and service was excellent but pick up was a nightmare. Waited more than 20 minutes for my vehicle and had to remind the staff twice… Drop off and service was excellent but pick up was a nightmare. Waited more than 20 minutes for my vehicle and had to remind the staff twice… More
by grahame.xxxxx
Verified CustomerEmployees Worked With
Helpful May 12, 2024
Wonderful experience from beginning to end. Very knowledgeable team. Thanks to Joe and John P. Appreciate all your work. Very knowledgeable team. Thanks to Joe and John P. Appreciate all your work. More
by lk2bite
May 11, 2024
Mike provided professional service. The experience this time is much better than last time. Thank you, Mike!!! The experience this time is much better than last time. Thank you, Mike!!! More
by luanlyminh
Employees Worked With
May 10, 2024
Great experience at this dealership! Sales and service were both helpful, Would highly recommend to a friend or family. Sales and service were both helpful, Would highly recommend to a friend or family. More
by CHELSEADAWNBURNETT
May 10, 2024
Scheduling efficient. Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience More
by FSESJHABERLEIN
Employees Worked With
May 10, 2024
The work was excellent, but it took a day longer than what I scheduled. I know things happen, but it makes it difficult to get to work without my truck. what I scheduled. I know things happen, but it makes it difficult to get to work without my truck. More
by BILL1974_MD
Employees Worked With
May 09, 2024
Poor customer service. The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon p The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon picking up the car, the service rep could not find the keys to the car and I had an extended wait. No apology was given. The dealership is unorganized and unprofessional. Will never go to this dealer again. More
by KENYA.BURNETTE
Employees Worked With
May 09, 2024
Mike is always friendly, professional and keeps me advised on the status of my car. advised on the status of my car. More
by PENDE52
Employees Worked With
May 07, 2024
Professional and friendly service. Provided accurate information on when my car would be ready and the cost. Provided accurate information on when my car would be ready and the cost. More
by derrickhead
Employees Worked With
