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Koons Ford of Annapolis
Annapolis, MD
1,605 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,605 reviews
August 22, 2024
Excellent service and employees. Always bring my car to a ford dealership whenever possible for service. Always bring my car to a ford dealership whenever possible for service. More
by spunkya54
Verified Customer
August 20, 2024
The service dept was prompt and efficient. Thank you for the GREAT service! Suzanne Vaughn Thank you for the GREAT service! Suzanne Vaughn More
by SUZYVAUGHN2
August 18, 2024
Service needs more help. Namely no one there to process payments except service writers! They are too busy Namely no one there to process payments except service writers! They are too busy More
by LGRITZ2711
Employees Worked With
August 18, 2024
The Service Department has always be superb… Mike is absolutely the best in every respect.. absolutely the best in every respect.. More
by VICARRDE
Employees Worked With
August 17, 2024
Mike Treas is the epitome of customer service. His interpersonal skills are excellent. His explanations are very clear and concise. His interpersonal skills are excellent. His explanations are very clear and concise. More
by SYD0042
Employees Worked With
August 17, 2024
I scheduled an oil change for my BMW 430i that I purchased there one week in advance. when I arrived at 8:30, a half hour early for my appointment , I was told that you didn't have the filter, 3 hou purchased there one week in advance. when I arrived at 8:30, a half hour early for my appointment , I was told that you didn't have the filter, 3 hours later, I was told you didn't have the oil. 5 hours later I had to request a loner car to go home to Ellicott City to accept a deliver. the car was completed at 1:30 and I had to drive back to Annapolis to pick it up. the only reason I did not give u a 1 is that you comp'd the oil change. More
by MATANIN.CHRIS
Employees Worked With
August 16, 2024
MIKE WAS VERY RESPONSIVE TO MY QUESTIONS AND HANDLED OUR REPAIR SERVICE PROFESSIONALLY AND PROMPTLY. GREAT JOB! REPAIR SERVICE PROFESSIONALLY AND PROMPTLY. GREAT JOB! More
by DANFLEMING.1972
Employees Worked With
August 15, 2024
Friendly and accommodating - answered all questions and assisted in trade in - recommend highly for customer service assisted in trade in - recommend highly for customer service More
by MADFXN
August 14, 2024
I been waiting for a better part of this year for a recall part with no communication from my service rep and no follow-up from service manager as promised. My Bronco is fairly new, and I have been rid recall part with no communication from my service rep and no follow-up from service manager as promised. My Bronco is fairly new, and I have been riding around with a squeaky truck for a significant amount of time. Commnication is lacking at this service center, and I am looking for a new Ford facility. My experience with the service center has been horrible. My advisor doesn't even get my car washed after service-not any of the times I sought service. More
by coxlawadvocate
Employees Worked With
Ron Johnson
August 13, 2024
The sales person was great, answered all my questions and helping me resolve issues with my Mustang helping me resolve issues with my Mustang More
by ddracer16
