Koons Ford of Annapolis

It was a pleasure working with them through the process, and I would highly recommend going back there again for another purchase and I would highly recommend going back there again for another purchase More

Mr. Gray was very helpful. I appreciated his thoughtfulness and courtesy. It's a professional dealership and I'd buy another vehicle from them in the future. thoughtfulness and courtesy. It's a professional dealership and I'd buy another vehicle from them in the future. More

Mike helped with my trailer connection problem quickly and efficiently. Truck works fine now. Thanks and efficiently. Truck works fine now. Thanks More

Mike Trey was incredible guy to help me. I need the truck for the same day. He is very great guy . Always when I go there he help me of what service I need .I am very satisfied. I need the truck for the same day. He is very great guy . Always when I go there he help me of what service I need .I am very satisfied. More

Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

Kelly was great. Sales manger back in office was not upfront and offer a reasonable trade in. Let’s be honest and set your price make it your best deal!!!!!! Sales manger back in office was not upfront and offer a reasonable trade in. Let’s be honest and set your price make it your best deal!!!!!! More

Derrick kept me well informed while I waited for my delivery. He texted and let me know as soon as it arrived. delivery. He texted and let me know as soon as it arrived. More

Always great! Always a pleasure! Mike Treas is the best! Always explains the work and costs. Always a pleasure! Mike Treas is the best! Always explains the work and costs. More

My assigned representative, Mike Treas, would not return my calls. I left four messages over a three day period prior to my appointment and Mike never called me back. I finally asked for a manager in the se my calls. I left four messages over a three day period prior to my appointment and Mike never called me back. I finally asked for a manager in the service department to help me and he was great. More

Service center gave me a clear description of the issue and a detailed estimate, including cost savings recommendations. Vehicle was done when promised and a detailed estimate, including cost savings recommendations. Vehicle was done when promised More