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Koons Ford of Annapolis
Annapolis, MD
1,628 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,628 reviews
July 07, 2025
Koons provided great service and resolved my issues in a timely way to put me back in the road safely. They provided recommendations and options that worked for my budget. Thank you Mike Treas timely way to put me back in the road safely. They provided recommendations and options that worked for my budget. Thank you Mike Treas More
by JO4
Verified CustomerEmployees Worked With
July 05, 2025
Mike and his team identified a potential problem with the rear brakes' wear and fixed it. rear brakes' wear and fixed it. More
by David Barnes
Employees Worked With
July 05, 2025
Jun 29, 2025: My experience with Koons Ford has always been great. Mike Treas (senior Service Manager) listens to my concern and recommends appropriate service to maintain my vehicle in excellent working been great. Mike Treas (senior Service Manager) listens to my concern and recommends appropriate service to maintain my vehicle in excellent working condition. Mike has assigned technicians which has completed quality service. Paula (Koons service scheduler) for vehicle maintenance / repairs has a good personality and works with me to acquire a date for my vehicle service. Thanks, Mike & Pauls! Chester More
by CHETTGENBOT4
Employees Worked With
Other Employees :
Paula in scheduling - Very good, nice communication & follow up.
July 05, 2025
Courtesy, reliable, knowledgeable. Have never had a problem with phone or in person communication either vehicle. Have never had a problem with phone or in person communication either vehicle. More
by Linda Gail
July 03, 2025
Had to have a transmission replaced in a company vehicle. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. More
by JKINNE0
July 03, 2025
Brandon was great. Very helpful and answered all our questions in a knowledged and respectful manner. Very helpful and answered all our questions in a knowledged and respectful manner. More
by emmacait
Employees Worked With
July 01, 2025
What can I say about this place! ! Truly was amazing experience!! John and Chris walked my daughter and I right through the process like we were family! From top to bottom this place ! Truly was amazing experience!! John and Chris walked my daughter and I right through the process like we were family! From top to bottom this place is where you want to buy a car from! Thank you Koons Ford for doing what you do! More
by CutTheJokes
June 30, 2025
Jordan was a great service advisor. Very friendly and knowledgeable of the process. Koons Annapolis has a great service department. They have serviced my cars for many years (i.e., ' Very friendly and knowledgeable of the process. Koons Annapolis has a great service department. They have serviced my cars for many years (i.e., '04 Navigator, '16 MKS and '22 F-150). More
by DKENT713
Employees Worked With
Jordan
June 28, 2025
Nav towed to dealer on Wednesday. No clear communication on 1) the problem or 2) timeline No clear communication on 1) the problem or 2) timeline More
by SHAWN96
Employees Worked With
