Koons Ford of Annapolis

all service experiences are always very plesant and faily priced. and on time and well informed faily priced. and on time and well informed More

Very helpful service tech, very prompt service, very honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. More

This dealership is the best. They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicl They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicles More

Mike Treas was especially helpful by quickly scheduling my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many ve my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many vehicle issues. Thanks Mike from Chester More

My warranty ran out and my rep was able to get me a discount on what I had done. Plus he is always very polite discount on what I had done. Plus he is always very polite More

I had an absolutely fantastic experience at Koons when they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were the they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were they highly knowledgeable, but they also took the time to explain everything clearly, which made me feel completely at ease. Earl and Jordan's kindness and professionalism stood out, turning what could have been a stressful situation into a pleasant one. It’s rare to find a service team that genuinely prioritizes customer satisfaction the way they do. More

Courteous and very accommodating to assist me with whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. More

The team did an excellent job with work, it was easy to schedule, efficient and communicated well during the entire process. schedule, efficient and communicated well during the entire process. More

Because of my professional travels all my life I have owned about 25 new and/or used cars and dealt with many dealerships. Koons Ford in Annapolis is by far the BEST one I have worked with. When I test d owned about 25 new and/or used cars and dealt with many dealerships. Koons Ford in Annapolis is by far the BEST one I have worked with. When I test drove the used car with 50K miles the salesman pointed out an issue with the rear bumper and said they would fix it before I bought it. One week after I bought it I had major issues with several electrical items, fuel gauge stopped working, back up camera stopped working, trunk would not open and convertible would not operate. They asked me to take it to the nearest dealer for the make (BMW) as I lived 90 minutes away. the dealer diagnosed the issue and worked with John Powell and he took care of the issue and covered the cost to repair. This has never happened in my 40 years of driving (being treated fairly by a car dealer). Even the BMW tech was surprised how easy they were to work with and commented that is usually not the case. If you need a new or used car go to Koons Ford first. The next time I need a new or used car I will go to Koons Ford in Annapolis First. If you are buying ask Koons Ford for my cell and call me so you know this review is legit. More

The service department goes above and beyond to meet my expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my qu expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my questions in regards to my repairs and future things that are needed. More