Koons Ford of Annapolis

The Ford brand is changed in my mind. For my 2020 Ford Explorer with less than 46,000 miles to need $4,000 worth of work for “known issues” (technician’s words) is ridiculous in my mind. For my 2020 Ford Explorer with less than 46,000 miles to need $4,000 worth of work for “known issues” (technician’s words) is ridiculous in my mind. While I had absolutely intended on looking at the Ranger or Maverick as my next vehicle purchase, I will not be looking at the Ford brand at all. For how much money I spent on buying this vehicle, I expected more. It is clear to me that the Ford brand is not looking to meet my expectations as a customer. Plenty of other brands to look at and purchase from. More

Mike quickly led a diagnosis of a rough ride due to front tire balance issue when our Expedition had tires rotated. I needed quick service in advance of a long trip and we appreciated Mike's attention to our tire balance issue when our Expedition had tires rotated. I needed quick service in advance of a long trip and we appreciated Mike's attention to our needs. More

I had to return the car immediately because it shook badly while driving after a simple oil change and tire rotation. There needs to be better quality control. badly while driving after a simple oil change and tire rotation. There needs to be better quality control. More

I bought my Ford Mustang MachE three years ago from Koons Ford. The car has been great but needs little in the way of service since it is a full EV. At its annual checkup I have paid only for tire rotation a Ford. The car has been great but needs little in the way of service since it is a full EV. At its annual checkup I have paid only for tire rotation and had a multipoint inspection of various parts and functions of the vehicle. Easy to make appointments and they are always ready for me as soon as I arrive. More

Overall buying and repair service experiences have been very good. Service was done timely and correct. very good. Service was done timely and correct. More

I found a better deal advertised a little farther away but figured I’d stop in and see what the local dealer could do. My exact spec wasn’t on the lot but they found it, beat the price, put me in a loaner but figured I’d stop in and see what the local dealer could do. My exact spec wasn’t on the lot but they found it, beat the price, put me in a loaner, and gave great service along the way until it came in. John and Phat worked with my busy schedule and even the aftermarket bedliner I added was completed to great satisfaction. Now my services will be local and I’m happy to have met two great gentlemen along the way. Thank you Koons Ford! More

Greatly appreciate Mark's communication and customer care. He continues to work very hard to help us keep our commercial vehicles in good shape! care. He continues to work very hard to help us keep our commercial vehicles in good shape! More

Darrick Tolliverr superseded my expectations with his knowledge of the vehicle and patience with me. Awesome experience! I highly recommend him to everyone that is looking for a vehicle. Bishop Ka knowledge of the vehicle and patience with me. Awesome experience! I highly recommend him to everyone that is looking for a vehicle. Bishop Karlyle Hill More

Professional. Able to easily schedule. All work was done correctly and on time. Jeff was an excellent advisor and walked me through the process. Able to easily schedule. All work was done correctly and on time. Jeff was an excellent advisor and walked me through the process. More

Not happy that i was not listened too and they i had to pay 180$ for a diagnostic that did not address the problem. Ill be talking my car to Apple Ford going forward. pay 180$ for a diagnostic that did not address the problem. Ill be talking my car to Apple Ford going forward. More