Koons Ford of Annapolis

Brandon was great to work with! He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the sta He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the staff was great and fair! More

The service department has shown great improvement over the last couple of years and we can now get our vehicle back in a reasonable time. Mike goes out of his way to make sure we get what we need done. the last couple of years and we can now get our vehicle back in a reasonable time. Mike goes out of his way to make sure we get what we need done. More

Mike Treas is an excellent service manager. Very attentive and ensures work is performed to your satisfaction Very attentive and ensures work is performed to your satisfaction More

Every aspect of the dealership was first class very proud to have worked with him from their parts to their sales and their service did a excellent class a job A+ plus to have worked with him from their parts to their sales and their service did a excellent class a job A+ plus More

Very good service, quick and exceptional price and quality. Kaleb and the team were great and highly recommended. quality. Kaleb and the team were great and highly recommended. More

Love Kooons! Everyone is so friendly & helpful. Service was quick. Minimum wait time. Mike Treas goes above and beyond to make service painless. Everyone is so friendly & helpful. Service was quick. Minimum wait time. Mike Treas goes above and beyond to make service painless. More

I take the company vehicle assigned to me for regular service at this dealership. They always provide professional service and advice. service at this dealership. They always provide professional service and advice. More

I have been taking my car here for service for over 9 years, and after my last visit, I will never go there again. The service department is the least customer-focused team I have ever dealt with. They a years, and after my last visit, I will never go there again. The service department is the least customer-focused team I have ever dealt with. They acted as if they were annoyed when I showed up with 3 major warning lights on my dashboard on a Friday morning. They curtly responded that they couldn't look at it until next week and took my keys. They didn't ask if I had a way home, they didn't offer me a service loaner car and they didn't offer me a shuttle ride. I made my own arrangements for a rental car and left dismayed. When the service manager called me on Tuesday, he presented a list of work that needed to be performed and the associated costs. One of the items was to replace my 4 TPMS sensors. I informed him that the service department had replaced them the previous year, and if they had gone bad, it should be warranty work. He finally bothered to look up my service records in their system and confirmed I was correct. He said the parts I needed wouldn't be in until Wednesday and I would most likely get the car back on Friday. I asked if they could have the body shop there perform a minor cosmetic fix while they were waiting for the part to arrive. The car was ready on Friday, as promised. I arrived at the service department to pick it up and asked about the body work. The service person informed me rather disinterestedly "We didn't do that". No explanation, no apology, no customer service whatsoever. I have spent multiple thousands of dollars at this dealership, but they are never getting another dime from me. Their customer service is terrible, and if I hadn't been on top of things, they would have charged me for work that should have been covered under warranty. More

Earl and the service team were amazing. Its not often you see good customer service. Earl and the team have always excelled in customer service. And certainly did on my last visit. Thank yo Its not often you see good customer service. Earl and the team have always excelled in customer service. And certainly did on my last visit. Thank you More

Fantastic staff. Communication was very good. I would definitely bring my car back for service again. Communication was very good. I would definitely bring my car back for service again. More