Koons Volvo Cars White Marsh

I was shopping for a new XC40. A vehicle was located at the local port. Price negotiation was completed... and all the sudden the vehicle has disappeared. I was pushed to upgrade t A vehicle was located at the local port. Price negotiation was completed... and all the sudden the vehicle has disappeared. I was pushed to upgrade to a higher level time. It felt like bait and switch. More

Koons went extra mile to correct n fix my xc60. Used concerie service vechile was delivered home to me shiny and fixed. Used concerie service vechile was delivered home to me shiny and fixed. More

Pick up and return service was great. Service I needed was performed to my expectations. Service I needed was performed to my expectations. More

AJ was great. The oil change and inspection were completed in no time at all. AJ was friendly and courteous. The oil change and inspection were completed in no time at all. AJ was friendly and courteous. More

Incredible customer service! !! Especially Charlie Burkhardt Asst. Service Manager!! The whole staff that I delt with were amazing!! Thanks Koons and keep up the great work of ke !! Especially Charlie Burkhardt Asst. Service Manager!! The whole staff that I delt with were amazing!! Thanks Koons and keep up the great work of keeping customer service of the utmost importance. More

Koons Volvo WhiteMarsh has always provided excellent and exceptional service. I have purchased 5 Volvos from Koons and they have kept my cars well serviced at a reasonable service price .The service represe exceptional service. I have purchased 5 Volvos from Koons and they have kept my cars well serviced at a reasonable service price .The service representatives are honest, accommodating and informed about my vehicle. Wouldn’t go anywhere else ! More

The listing for Pre-Owned 2019 Toyota Prius LE Hatchback, VIN JTDKARFU5K3095709, shows the Carfax with no accidents. When I arrived and looked, there is an obvious rear end accident. The rear bumper, top sid VIN JTDKARFU5K3095709, shows the Carfax with no accidents. When I arrived and looked, there is an obvious rear end accident. The rear bumper, top side, has a crease going the length of about 2 to 3 feet. Inspection in the hatch where the spare tire resides, you can see bondo going the full length. The salesperson Sarosh stated he "wasn't a mechanic" when I pointed it out to him. Sarosh brought it to his manager's attention, who then told me "it doesn't mean it was in an accident". Really?... yes it does. Not work $20k listed, they knew about it and tried to lie to my face and tell me what I was seeing and touching on the car didn't really happen. More

Excellent excellent excellent excellent excellent excellent excellent. Excellent excellent excellent excellent excellent excellent. Excellent excellent. excellent excellent. Excellent excellent excellent excellent excellent excellent. Excellent excellent. More

I was at Koons for an oil change for my 2015 Volvo V60. While there I received a text saying Koons was looking for low mileage cars like mine and I ended up leaving in a new Volvo X60‼️ While there I received a text saying Koons was looking for low mileage cars like mine and I ended up leaving in a new Volvo X60‼️ More

Mike Dorsey was great, the entire experience from sales to finance was easy and they went above and beyond to complete the sale to finance was easy and they went above and beyond to complete the sale More