Koons Volvo Cars White Marsh

I had an appointment for 1pm. My car was kept overnight for no apparent reason. Keeping someone cars for routine maintenance is not good and presented an inconvenience for me. I My car was kept overnight for no apparent reason. Keeping someone cars for routine maintenance is not good and presented an inconvenience for me. I would like to discuss this further. More

I was very pleased with service I received. The service representative was very knowledgeable and educated me on the issue that was repaired. The service representative was very knowledgeable and educated me on the issue that was repaired. More

Was happy with service but very disappointed with the way my service plan was explained at closing. Sales team inferred all would be covered except brakes and tires. this was not the cade and my visit cost $ my service plan was explained at closing. Sales team inferred all would be covered except brakes and tires. this was not the cade and my visit cost $600. Service team indicated many customers experience and express the same sentiment about how whats covered is explained. More

I worked w Larry for the last couple of years. I trust Larry completely, great service, honest advice, and excellent car care. I trust Larry completely, great service, honest advice, and excellent car care. More

I waited longer than normal, but no more engine lights and the SUV runs fine. and the SUV runs fine. More

Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. More

Larry is a true partner in the process for getting my car serviced. He focuses tirelessly on his Clients and making sure that their experience is professional, efficient, and highly communicative. I greatly serviced. He focuses tirelessly on his Clients and making sure that their experience is professional, efficient, and highly communicative. I greatly appreciate the value he provides whenever I interact with him. Larry is a true gem of a human being. More

During past visits, service personnel have typically been more engaged and informative, so this recent experience felt noticeably different. I dropped off my car early in the morning and was told it would be more engaged and informative, so this recent experience felt noticeably different. I dropped off my car early in the morning and was told it would be ready within an hour. Later, I received a text with a much later completion time in the afternoon, but I did not receive any direct update from the service representative I was working with. As the end of the day approached, I reached out for a status update and was told that work on my vehicle had only just begun. About fifteen minutes later, I received the inspection video. Normally, these visits include several recommendations for repairs or maintenance, but this time I was told no additional work was needed. While I appreciate not being surprised with extra costs, it left me wondering whether the inspection was rushed or less thorough than usual. The sales representative was polite, but overall the interaction felt disengaged, and the communication gaps made the experience less reassuring than what I’ve come to expect. More

My sales person was very helpful and the sales manager was very supportive. I felt the finance manager could have done more was very supportive. I felt the finance manager could have done more More

Great! !!! Helpful understanding respectful clean nice peaceful beautiful gorgeous blessed kind supportive good advisors trust !!! Helpful understanding respectful clean nice peaceful beautiful gorgeous blessed kind supportive good advisors trust More