Koons Volvo Cars White Marsh

Alan was not my service rep. AJ and both were polite and efficient. They were attentive in everyway. AJ and both were polite and efficient. They were attentive in everyway. More

So easy to have my car serviced, from the time I pulled into the drop off bay until I received a text that my car was done. Wonderful: into the drop off bay until I received a text that my car was done. Wonderful: More

Joey was great! Great service and the loaner service is amazing. Keep it up Volvo White Marsh Team! Great service and the loaner service is amazing. Keep it up Volvo White Marsh Team! More

My recent visit to Koons Volvo White Marsh was such a pleasant and efficient experience! pleasant and efficient experience! More

I want to recognize Larry Bond for his professionalism and excellent customer service. I purchased my very first Volvo from Koons Volvo in 2017, and I have continued to be a loyal customer. I currently ow and excellent customer service. I purchased my very first Volvo from Koons Volvo in 2017, and I have continued to be a loyal customer. I currently own an XC90, and my 2017 S60 has over 220,000 miles and still runs beautifully — thanks in large part to the excellent service and care it has received from the Koons Volvo team over the years. Recently, there was a miscommunication regarding a charge. Larry handled the situation with patience, professionalism, and a genuine willingness to help resolve the issue. The dealership was quick to look into the matter and ultimately refunded the full charge, which I truly appreciated. What stands out to me is not that an issue occurred, but how the dealership handled it. Larry and the team took ownership, communicated clearly, and worked quickly to make things right. That level of customer service is why I have continued to trust Koons Volvo with my vehicles for many years. Thank you to Larry and the entire Koons Volvo team for your professionalism and commitment to taking care of your customers. I appreciate how this was resolved and look forward to continuing my relationship with Volvo and Koons Volvo. One question I’m often asked is why I continue to drive over 50 miles to Koons Volvo when there are several Volvo dealerships much closer to my home. The answer is simple: trust. After years of experiencing their professionalism, quality of service, and commitment to their customers, I know my vehicles are in good hands. My 2017 S60 reaching over 220,000 miles is a testament not only to Volvo’s reliability but also to the care and maintenance it has received from the Koons Volvo service team. More

Larry was very knowledgeable and helpful. He explained the service my vehicle needed and how it would help me keep it running just like new. When you need service for your Volvo go to Koons He explained the service my vehicle needed and how it would help me keep it running just like new. When you need service for your Volvo go to Koons in White Marsh and ask for Larry! More

Used dealer concierge service - it was great! Will most definitely use this option again when my XC90 requires dealer service. Will most definitely use this option again when my XC90 requires dealer service. More

Joey went above and beyond! Happily answered all my questions and made sure I felt confident with the answers. I know that when I have Joey as my service manager I am in good ha Happily answered all my questions and made sure I felt confident with the answers. I know that when I have Joey as my service manager I am in good hands! More

Dealership was fair and reasonable on my trade in and new car incentive. They were very considerate on reserving my car and I felt well taken care of. car incentive. They were very considerate on reserving my car and I felt well taken care of. More

Good customer service. Quick and easy. . I waited for about an hour or less . Clean and ready to go Quick and easy. . I waited for about an hour or less . Clean and ready to go More