Koons Volvo Cars White Marsh

I just wanted to take a moment to share what a wonderful experience I had during my first visit to your dealership for a 50,000-mile service on my Volvo XC60--and it was largely thanks to your service advis experience I had during my first visit to your dealership for a 50,000-mile service on my Volvo XC60--and it was largely thanks to your service advisor, Larry Bond, Jr. From the start, Larry was attentive, and he kept me updated throughout the entire process. He clearly explained the process and technology. The digital communication technology streamlined everything — from receiving updates to reviewing and authorizing work — making the whole process effortless and transparent. This kind of proactive communication makes such a difference — it turns what can often be a stressful experience into a smooth and reassuring one. Larry clearly takes pride in his work and genuinely cares about helping his customers. His personal touch and your dealership's advanced technology made this a standout experience. Please make sure he knows how much his efforts are appreciated. I will return for my future Volvo service needs because of service advisors like Larry and a dealership that values its customers. More

Larry does a nice job to balance present recommendations but not pressuring you to take action unless absolutely necessary. but not pressuring you to take action unless absolutely necessary. More

The Koons Volvo dealership always provides great service. Larry is excellent! Super friendly and always helpful! Larry is excellent! Super friendly and always helpful! More

Extremely helpful in deciding what services to get done that day, and what to expect to need done in the future. that day, and what to expect to need done in the future. More

I had an easy request and it was handled efficiently and quickly: I was in and out in ten minutes. Well done. quickly: I was in and out in ten minutes. Well done. More

I would recommend Travis Moore. He truly helped me from the moment I walked in all the way to delivery. Thank you Travis. He truly helped me from the moment I walked in all the way to delivery. Thank you Travis. More

After purchasing my 2023 Volvo XC60 months later, whenever I have questions regarding specific features, I have been able to reach out to my salesman Mr. Gary Harris for assistance. He and the staff whenever I have questions regarding specific features, I have been able to reach out to my salesman Mr. Gary Harris for assistance. He and the staff have been responsive which makes me feel heard and supported. Thank you!! More

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great great Great Great Great Great Great Great great More

Professional service, friendly with a down home ma and pa kinda feel. Don Moore tops the list. Excellent representative for Koons. 5 stars. Shout out to all the others who helped as well particularly the me kinda feel. Don Moore tops the list. Excellent representative for Koons. 5 stars. Shout out to all the others who helped as well particularly the mechanic who worked on my car. Not sure who that was though. More

Problem was diagnosed and repaired all in one day. Great job! I am very satisfied Great job! I am very satisfied More