Koons Volvo Cars White Marsh

Larry was awesome for letting me come in without an appointment and everyone I had encountered that day was pleasant appointment and everyone I had encountered that day was pleasant More

Great service, took care of the minor issue and performed the manufacturer's recommended services without any issue. It is always a pleasure dealing with Koons Volvo. the manufacturer's recommended services without any issue. It is always a pleasure dealing with Koons Volvo. More

Quick and simple; slight improvement needed in communication once work is done but that could’ve just been a system error during that time communication once work is done but that could’ve just been a system error during that time More

Larry is always helpful and explains each step of the servicing process, billing, etc. I actually feel comfortable sending my car there for maintenance because I feel he is trustworthy. He is actually ve servicing process, billing, etc. I actually feel comfortable sending my car there for maintenance because I feel he is trustworthy. He is actually very personable-I can hear him smiling through the phone! It is a pleasure to work with him. More

Chris and Jon are amazing! No pressure sales. Will buy from again. Never thought Id own a Volvo but I now have two, couldn't be happier. No pressure sales. Will buy from again. Never thought Id own a Volvo but I now have two, couldn't be happier. More

Advisor and head of service are very customer friendly but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is goi but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is going on with the Volvo? Someone just told me that all cars made during the pandemic are crappy . This seems to be the case with my car. Waited 7 or so weeks for a new battery on a 2022 car. Car died in fast line on highway. Radio and GPS broke.why did the service tech leave a dirty middle console screen. I love your staff but not your car. More

Joey was polite, courteous and kept me apprised of my vehicle's status during service. vehicle's status during service. More

Larry was patient, honest and thorough. I had several issues with my car after purchase that were minor and he was the first person to actually get things fixed. I recommend him to the next I had several issues with my car after purchase that were minor and he was the first person to actually get things fixed. I recommend him to the next client More

Larry was great. I called the day of to bring my vehicle in for an issue and was able to get it in and resolved quickly. Larry kept me informed about the progress of I called the day of to bring my vehicle in for an issue and was able to get it in and resolved quickly. Larry kept me informed about the progress of my vehicle. I would definitely recommend. More

My experience at Koons was amazing, my whole process with trading my car in was easy. I had an interest in a Mazda for awhile and Michael kept me updated continuously on new ones that they would receive. Eve trading my car in was easy. I had an interest in a Mazda for awhile and Michael kept me updated continuously on new ones that they would receive. Eventually I finally came in to test drive one and it was a smooth process from there! More