Koons White Marsh Chevrolet

Replacement Colorado Unfortunately I had a 2019 Coloardo purchased from another location that had issues, and I just wasn’t trusting it anymore. Morgan helped me get into Unfortunately I had a 2019 Coloardo purchased from another location that had issues, and I just wasn’t trusting it anymore. Morgan helped me get into an exact replacement for a reasonable price, but price is not what this review is about. After sending note to dealer on line, I got quick and accurate information to my questions early and even to around 10PM. As I was coming in from over 200.miles away, she had car ready for me to test drive and close on quickly to get on my way. Well, had one little bump, when working with Sheri on financing, power went out. Morgan came back and went over technology in truck and taught me a couple things I didn’t know from past dealer and having the exact same model previously. I’ve purchased near 30 vehicles, and this was time I would rate experience better than just OK. There were a couple screws in the car, and when I showed to Morgan I expected a response of “Oh, they are nothing” and thrown them away. She got the service manager to come out and talk about the parts. It’s things like this that separate organizations. More

Morgan was great!! Was looking to upgrade from a 14 Silverado to a newer. Had been looking at the leftover 18's and of course returned to Koons where I bought my wife's Was looking to upgrade from a 14 Silverado to a newer. Had been looking at the leftover 18's and of course returned to Koons where I bought my wife's Traverse and after a few hours I picked the one I wanted and Morgan made the deal! I would recommend her to anyone. She was very pleasant, helpful and knowledgeable! If you in need of a vehicle, be sure to see Morgan! More

Excellent Service Q We total our car that we only made two payments on. Buddy & Mrs. Sherry not only help us get a new car but process the gap insurance for us. They went We total our car that we only made two payments on. Buddy & Mrs. Sherry not only help us get a new car but process the gap insurance for us. They went above and beyond for us. Excellent customer service! More

Outstanding service My salesman Buddy Price treated us with the upmost respect and was so patient with me and my husband he get a five star ?? plus from us My salesman Buddy Price treated us with the upmost respect and was so patient with me and my husband he get a five star ?? plus from us More

Amazing new truck experience I pretty much knew that I wanted a new Silverado, but after visiting 2 other dealers, I was a bit put off by the games. One even offered to transfer a I pretty much knew that I wanted a new Silverado, but after visiting 2 other dealers, I was a bit put off by the games. One even offered to transfer a vehicle from Koon's, but then doubled back. So why not just go to the source? I called to confirm the vehicle was there, and Morgan met me on the lot while a smile and no-hassle realness. She was great, didn't waste my time, and worked hard to get all available offers. I bought my truck on a Saturday, and sent a friend to her the following Friday, got him in a new Silverado too! I've been back twice for scheduled service, and Morgan always make it a point to stop in the waiting lounge to say hi. She rocks! More

Good truck buying experience I bought my first brand new truck at koons Chevy of white marsh. Morgan Anderson was the sales lady that I bought the truck from and I would recommend I bought my first brand new truck at koons Chevy of white marsh. Morgan Anderson was the sales lady that I bought the truck from and I would recommend her to anyone. She was very pleasant, helpful and knowledgeable! If you in need of a vehicle, be sure to talk to Morgan! More

Morgan is amazing!!! i had been looking at a2013 Chevy Equinox on the Koons website over the past week but had decided to wait a few months before actually buying. But, li i had been looking at a2013 Chevy Equinox on the Koons website over the past week but had decided to wait a few months before actually buying. But, life decided that my car would start acting up after taking my granddaughter to school one morning so I came home and sat on my steps upset but decided I would see if I was able to qualify for the Equinox if it was available and I reached out to the dealership via text and the person on the other side was Morgan. She answered my questions and said to fill out the application and she would do whatever it takes. By the time I picked up the granddaughter at 11:15 she was calling me to tell me that I was approved. I went to the dealership met Morgan at 1:30 and after a test drive and signing all the paperwork I was in the 2013 Chevy Equinox that I had been wanting and Morgan walked me through every step and is absolutely amazing!!! I even told the insurance agent at my insurance company how wonderful she was and if she thinks about buying a car to see her. She took a stressful morning and turned it completely around and got me in the vehicle that I wanted. More

No Haggle Experience Overall, the experience was hassle free, and Buddy Price made the process smooth. Graham, the internet sales person, was very responsive. Kelly Paris, Overall, the experience was hassle free, and Buddy Price made the process smooth. Graham, the internet sales person, was very responsive. Kelly Paris, in finance, used paperless technology to close the deal effective and efficiently. Great team of experts! More

GREAT LEADERSHIP Tim supports his team! The success of the team can also be measured by the leadership, and I have personally seen Tim in action. He has rolled up his Tim supports his team! The success of the team can also be measured by the leadership, and I have personally seen Tim in action. He has rolled up his sleeves, ran around the dealership to "get it done". If he's not on sight,,,works the same way. I remember great customer service!. Thank you for allowing your team to shine. Thank you for helping to make my experience better. More

Amazing! This is the second vehicle that I have purchased with this dealership. However, this is my 5th car purchase overall. Working with Kelvin was an amazin This is the second vehicle that I have purchased with this dealership. However, this is my 5th car purchase overall. Working with Kelvin was an amazing experience. Not only was he knowledgeable but he was also trustworthy. Kelvin took the time to explain everything to my own understanding. He attentively listened to my wants, needs and concerns. He then addressed each and every one. He took time out of his schedule to meet with me in his off time. I appreciate my experience with him and would even go as far as to say that I’d follow him wherever he is. If you have to purchase a new car, please go see him. I can assure you that you’ll be in the best hands. Couldn’t be more satisfied. More