Koons White Marsh Chevrolet - Service Center

Always exceptional service I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, wha I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, what is needed to maintain/fix or what his mechanic foresees as a future concern. His knowledge and expertise in the field and with customer service is exemplary. More

Phone hook up My last visit was help hooking up my phone. Brian is always helpful and courteous. I trust him for all my mechanical problems and would recommend h My last visit was help hooking up my phone. Brian is always helpful and courteous. I trust him for all my mechanical problems and would recommend him. More

Great service and honesty!! Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out what was going on. Brian was very professional and could tell right away that I was upset. He assured me that he would personally see to it that we would figure out the problem and fix it. Turned out to be a small claspy thing that needed tightening. I told him shockingly, “wow, you could have charged me for a new muffler and I wouldn’t have known the difference!” Brian said, “ma’am, I take pride in doing right by my customers and I want them to be able to trust me and the people here!” Well I was impressed by his professionalism and honesty. Not many auto repair places would have done that but Brian made sure I would trust bringing my vehicle there for repair no matter how big or small. I was in and out within an hour. Honestly and kindness go a long way with me and dealers need more service advisors like Brian! More

Outstanding Service Advisor and Department Brian Hastmann has been my service advisor for more than 10 years. He is professional, friendly, easy going, and a great person all around. Brian expl Brian Hastmann has been my service advisor for more than 10 years. He is professional, friendly, easy going, and a great person all around. Brian explains my repairs to me so that I understand what is being done. Not mechanic talk. He is truthful and does not try to rip me off like other dealerships. He cares about his customers and their wellbeing. I trust what Brian says and this is why I keep returning to have my vehicle serviced at Koons Cheverlot WhiteMarsh. More

Service with a smile Brian constantly goes above and beyond what he’s required to do. No matter what the issue is it gets taken care of. Wouldn’t think of taking my truck Brian constantly goes above and beyond what he’s required to do. No matter what the issue is it gets taken care of. Wouldn’t think of taking my truck anywhere else More

Feel I was over-charged for a problem they missed. In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warr In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warranty I would have had a $100 deductible and that's it. It was low on freon but they found no leaks so I paid a little over $300 for the diagnostic and the service costs to recharge the system. In February of 2018, when we had those two hot days I noticed it was blowing warm air again. Back for the AC in 10 months on a 5 year old car, I figured there may be a leak in the system, and they may even have missed it last year. I told them I was wondering about that, but at no point would they even acknowledge the possibility that they MAY have missed something the last time, instead choosing to insist that's it's likely something completely different; debris could have hit something behind the grill which would cause a new leak, or it was hot last summer so something probably cropped up from that that wasn't an issue last year. Because it's more likely a coincidence that within 10 months (half of which the AC wasn't used at all) on a 5 year old car two completely unrelated issues would crop up with the AC system to cause the same problem, and less likely that they missed something small that took that long to show up again. So I was in their waiting room for a few hours (which is fine, I know it takes awhile to find the problem sometimes) before they came out and told me I was low on freon again, and they'd found a small leak around the evaporator coil somewhere in the area up behind the dash board. It took them longer to find the leak this year than it took them to determine there was no leak and recharge the system last year. The problem is, I'm convinced this leak was there last year, and they simply missed it. It was in a hard to get to area, probably not a common problem, they ran the usual tests, didn't find anything in the likely places, and recharged the system and sent me on my way. Of course I had to pay for the repair. Luckily it was covered by the warranty, $100 deductible. It would otherwise have been a several hundred dollar repair. In the end I lost $300 and half a day of work last year plus $100 and half a day of work this year on a repair that I think should have only cost me $100 the first time. God forbid the warranty had expired in the past year, I could have had to pay several hundred dollars more. Sure, it COULD have been an unfortunate coincidence, but how likely is that really? Then I get the car back and the floor mats are dirty, one of them had a large, dark footprint on it, and the other had a streak of some greasy substance, there's a small dark smudge on the interior above the door, and the steering wheel was no longer centered properly so I had to go right back in for that. I do appreciate that I was given a loaner for the 3 days it took to fix it. I appreciate that they took the car back and straightened the steering wheel within a few minutes. I don't appreciate the rest of my experience with them this visit. More

Lack Integrity- bad experience, take your vehicle elswhere I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able" I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able". Then I was asked if I wanted to sell the car to them. I had the car towed to another facility. More

Horrible service, horrible employees On August 17, 2017 I had the worst experience at the Koons Whitemarsh Chevy dealership. The staff was completely disrespectful and lacked empathy towa On August 17, 2017 I had the worst experience at the Koons Whitemarsh Chevy dealership. The staff was completely disrespectful and lacked empathy towards me and the situation at hand. I brought in my 2013 Dodge Charger R/T, which I purchased from this very dealership last September, for service on August 15, 2017 to have the alternator replaced . During replacement of the part the service technician shorted out the wiring for the oil temperature sensor. The shortage of this sensor caused the check engine light to come on ( I own a diagnostic tool which allowed me to see why the light was on) immediately after I left the dealership. I attempted to bring my vehicle in on August 16, 2017 since I work the night shift and was unable to turn around when the light first appeared. Service Advisor Charlie Burkhardt advised that since I could not leave my vehicle that day, he would reschedule me for 0900 hours Thursday morning and everything would be taken care of. When I arrived on August 17, 2017 at approximately 0830 hours Service Advisor Charlie Burkhardt checked me in and took control of my vehicle as I left to run errands. Upon returning at approximately 1100 hours Service Advisor Casey Adkins reported that a mouse entered my vehicle and chewed the wiring for the sensor and it would cost me the warranty deductible of $200 to repair. I informed Ms. Adkins I am not at fault for this issue and it is the fault of the dealership considering my vehicle sat at the dealership from approximately 0830 hours until 1900 hours and the check engine light illuminated immediately after I left. Ms. Adkins then stated she would get the manager for further assistance. Ms. Adkins returned 20 minutes later with Charlie Burkhardt who is listed as a service advisor on the Koons website and also on his business card. There was not any point where I was able to speak with a manager about the issue I was dealing with. Nonetheless, Mr. Burkhardt and I spoke and he informed me that the wires were in fact chewed by now a squirrel (although Ms. Adkins told me a mouse earlier). I provided the same explanation to Mr. Burkhardt as I did with Ms. Adkins. Then Mr. Burkhardt stated he would personally inspect my vehicle for a better assessment of the actual problem and get back to me shortly. Mr. Burkhardt returned 15 minutes later and stated that a squirrel chewed the wiring and that that’s what is causing the sensor failure even though the sensor and wiring are in the same location as the alternator. Mr. Burkhardt also stated that his service technician possibly shorted the wiring when removing the alternator but it’s the act of a squirrel chewing the wires and not his technician who he just admitted possibly shorted the wiring. In this instance it was quite obvious that my business was not a priority nor was I respected. During this visit not only was my vehicle damaged but I was lied to and my concerns went unnoticed and I find that utterly disgusting. To be in a customer serving industry the service I received at Koons Chevrolet in Whitemarsh was pathetic. More

Tire & battery warranty BS Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less than 14 months prior had to be replaced again & I had to pay full price for the service. Online appointments system never works tried using 1st time my appointment didn't show up on their system next time I had to call system was not working More

Koons Chevrolet Whitenarsh Absolutely the Best Dealership! Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very custo Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very customer service oriented. I could not be any more pleased with the service I've received. I highly recommend! More