Koons White Marsh Chevrolet - Service Center

Great service and timely repairs, they are always concerned for my satisfaction and keep me abreast of the status of my vehicles while they have it. concerned for my satisfaction and keep me abreast of the status of my vehicles while they have it. More

On time, Courteous. Answer questions promptly and clearly. Very friendly. It is always a pleasant experience to visit Koons White Marsh for service. Recommend highly. clearly. Very friendly. It is always a pleasant experience to visit Koons White Marsh for service. Recommend highly. More

Service department does not honor their given appointment times! Made an online appointment to be canceled 1.5 hours before my appointment time. “Not their problem” times! Made an online appointment to be canceled 1.5 hours before my appointment time. “Not their problem” More

Worked me in last minute...very fast and friendly service...would highly recommend for service in the future. Thank you Koons White Marsh service team!!! service...would highly recommend for service in the future. Thank you Koons White Marsh service team!!! More

I have a new vette that # 7 Cylinder went up it was under warranty they fixed it but forgot to put all of panels back in my engine so so disappointing warranty they fixed it but forgot to put all of panels back in my engine so so disappointing More

had pretty much lost faith in dealerships. Your service advisor Ms. Lacie is restoring my faith and I hope that all your family members are similar. advisor Ms. Lacie is restoring my faith and I hope that all your family members are similar. More

Looks like a new staff of service advisors. Not great attitudes. I miss the staff from 6 months ago. They were personable and helpful I will be seeking out a different Chevy dealer for service on my attitudes. I miss the staff from 6 months ago. They were personable and helpful I will be seeking out a different Chevy dealer for service on my camaro Update. Once the service advisor came out to let me know what my car needed she explained each item thoroughly and also offered a finance plan. After the car was ready she again offered services if needed in future and let me know everything else was good with car. I chalk the issue I had initially up to morning rush. There were a lot of customers all at same time. I still think the price was high I will return in future hopefully with a coupon! More

I had a problem with my transmission, I spoke with Josh on the phone. He told me to bring in my truck for a diagnostic. They found that I needed a new transmission. Josh took care of submitting the info to on the phone. He told me to bring in my truck for a diagnostic. They found that I needed a new transmission. Josh took care of submitting the info to the warranty company, set me up with a loner vehical. He texted me updates about the progress of the repaire. Amazingly, I dropped my vehicle off Sunday evening and was contacted Tuesday noon time that my truck was finished and ready for pick up.Josh and the Koons team did a very good job. They made a stressful situation much easier to bare. Thanks Guys Anthony Fitch Jr. More

I bought my two Chevy Bolt EVs from Koons. When they both needed recall service, I brought them to George Z in service. When one vehicle was returned, an emergency warning light came on within a few bl both needed recall service, I brought them to George Z in service. When one vehicle was returned, an emergency warning light came on within a few blocks of the dealership. I went back to George. He quickly arranged for a diagnosis, but the cost of the repair was several hundred dollars. I protested that the car was working fine when I brought it in. I believed something went wrong in the recall service, and in any case the repair should be covered by the waranty. It took some conversations with GM Customer Service and the warranty people, but George patiently worked through it all with me. Once the cost matter was resolved equitably, George took care of everything as efficiently as possible. His assistance was essential to an amicable solution to this frustrating problem. I always ask for George when I go to Koons for service. More

Nick Chapman is a wonderful addition to the Koons Family. He went above and beyond to keep a loyal customer happy today. I've purchased 6 cars at Koons Chevrolet already and because of the great customer ser He went above and beyond to keep a loyal customer happy today. I've purchased 6 cars at Koons Chevrolet already and because of the great customer service Nick Chapman showed me today (4/24/2020) I will purchase many more cars from this dealership. Plus I will tell family and friends that this is a great dealership to do business with. Thank you Nick Chapman..... More