LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

We could have Died! Jeep Wrangler JK 2008 had a bulletin that was sent out to owners WARNING OF FAULTY BRAKE LINES, they gave an extended 15 YEAR warranty on several par Jeep Wrangler JK 2008 had a bulletin that was sent out to owners WARNING OF FAULTY BRAKE LINES, they gave an extended 15 YEAR warranty on several parts, we contacted Lafontaine and had it serviced on July 7th. ONE of the WARRANTY'S were the brake lines and my husband flat out told them the lines were leaking front passenger side! They replaced the airbags, but TOLD my husband the Brake lines were fine even though they were given the extended warranty because of problems! So we went up to Houghton Lake for a vacation on the 18, on the 19th we hit the trails, about 5 miles in the brake light come on, my husband looked under the hood and had me tap on the brakes...and the fluid just poured out when I did so... we had very nerve racking 5 mile trip out of the woods, trying to dodge mud holes and all. We found a dealership called Nester, THEY SAID TO BRING IT IN ON THE 20TH, so we went back to the motel for the rest of the day. On the 20 we went to the dealership and they had been trying to contact us they didn't have the parts and couldn't get them for 2-4 days. The manager agreed to look at our JK BRAKE lines and told us he would find out about after market PARTS ...because we were lucky to be alive. He found the PARTS but wouldn't have them until the next day. We asked him what he thought about us driving it back to the motel...he just shook his head NO, we asked if anyone could give us a ride back we were from out of town and didn't know anyone!!!, he said he would find us a ride, then a sale person we had talked to came to the rescue and let us take a 2016 Jeep SPORT back to the motel day 4 we went back to the dealership,they had the parts,but it wouldn't be ready till around 4-5 pm. So TOM BOLICK the sale person told us to take the jeep sport and go have lunch and some fun. We did fall in love with the 2016 but left with our JK. LaFontaine, YOU destroyed our 5 day 4-night vacation, YOU deciding NOT to fix the warning part brake line COULD HAVE KILLED US! You need to do 100% better you owe us a 3,500 dollar vacation! xxxx, you should buy us that JEEP SPORT! I will never forget this awful experience that you caused, nor will I ever forget how the NESTER Dealership helped us out and treated us with total respect, how they felt bad for the situation LaFontaine put us in and how NESTER tried to make it better. We spent the better part of our vacation sitting in a motel room, the most frightening part is we could have DIED DO YOU UNDERSTAND THAT?!?!?! WE COULD HAVE DIED and it would have been on your heads! Our vacation SUCKED as jeepers we had such plans for trails and off roading, it will now go down in HISTORY as the worst VACATION ever, and I will tell EVERYONE ABOUT THIS and how it was ruined by LaFontaine and HOW NESTER SAVED what they could! More

Great Dealership!! The was the best car shopping experience I've had in a long time. Andrea Szymanski was awesome to work with. She was very informative about the Jeep The was the best car shopping experience I've had in a long time. Andrea Szymanski was awesome to work with. She was very informative about the Jeep and all the features that came with it. I would recommend her as well as the Dealership to any of my friends looking for a new car. More

Terrible Customer Service!!!!! Your credit score determines your treatment at this dealer. They will promise you the moon to get you in thier dealership. You go in and the Sales Ma Your credit score determines your treatment at this dealer. They will promise you the moon to get you in thier dealership. You go in and the Sales Manager isn't available! Your salesperson is nowhere to be found!! I drove over an hour just to get there! Promised a brand new car, best possible price on my trade, "it's the end of the month, Drew Tompkins can do anything to get you in your new car"! "We are the home of GUARANTEED FINANCING!! This dealer Discriminates against people with less than perfect credit!! Discrimination does NOT only apply to Color, Race and Sex, it applies to anyone who gets treated differently than someone else whos after the same result!!!!! More

Professional, helpful, eager to help Completely at ease talking with the staff. They were eager to help, had plenty of information about my vehicle, and were more than willing to figure o Completely at ease talking with the staff. They were eager to help, had plenty of information about my vehicle, and were more than willing to figure out a way to make my budget work. Absolutely satisfied with my experience, and would recommend them to anyone. More

Best sales experience in 20 years Our salesperson was professional, courteous, and stellar. I have been leasing for twenty years and this was by far one of the best overall experiences Our salesperson was professional, courteous, and stellar. I have been leasing for twenty years and this was by far one of the best overall experiences. More

Treated like family. Bought my jeep before LaFontaine sold them. I made the purchase in Cheboygan. I have taken my jeep here since my first oil change in 2012. The service Bought my jeep before LaFontaine sold them. I made the purchase in Cheboygan. I have taken my jeep here since my first oil change in 2012. The service staff has always treated me like I have known them for 30 years. One summer day I took my jeep in for an oil change. Doors and top off I figured It would only take a few minutes. When I was informed that the oil filter housing broke it took me a minute to realize my jeep was going to be there for a week. Service Advisor Costel assured me that they would take care of my vehicle while I was gone out of town and store it inside. Upon my return I was very pleased that my vehicle was fixed and clean. My wife and I have now purchased Two Ram trucks here and I am looking forward to my next jeep purchase. The staff here are top notch. More

Heavy Engine Repair Aaron and Keith took care of everything that was needed. They fought for the repairs to be warranty work (with success). They provided a loaner vehicl Aaron and Keith took care of everything that was needed. They fought for the repairs to be warranty work (with success). They provided a loaner vehicle immediately and, once again, made us feel that we are family. Thanks again for everything. More