LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Toll in a 2025 Grand Cherokee 4xe for engine warning light and charging system failure. Picked up after 3 weeks and told “Nothing wrong with it”. The was NO charge on the battery! Battery charge level w light and charging system failure. Picked up after 3 weeks and told “Nothing wrong with it”. The was NO charge on the battery! Battery charge level was ZERO when returned to me!! This indicates no attempt to charge. Complete waste of my time. Total failure of LaFontaine service department. More

Corey was very helpful and friendly in resolving my service issue. It was a pleasure to work with him. service issue. It was a pleasure to work with him. More

Reliable and dependable, I have never been let down, I truly feel like I am treated like family truly feel like I am treated like family More

The appointment started on time; Quinn at the desk was very pleasant and professional; work was timely and appears to be well done - they even washed my car for me! very pleasant and professional; work was timely and appears to be well done - they even washed my car for me! More

Service was fast and I appreciated that there was no hard sell to get me to do other services that I did not want. I did have to wait a couple minutes after I initially walked in for someone to acknowledge m sell to get me to do other services that I did not want. I did have to wait a couple minutes after I initially walked in for someone to acknowledge me and then I got the impression that the person checking me in was annoyed she had to help me. More

The staff at LaFontaine was excellent. The service was quick and efficient as well. I would certainly return for future work on my vehicles. The service was quick and efficient as well. I would certainly return for future work on my vehicles. More

Communication was quick and efficient. My vehicle was returned timely and clean. Very much appreciated! My vehicle was returned timely and clean. Very much appreciated! More

Very helpful salesperson answering all questions to the best of her knowledge truck arrived in a reasonable time best of her knowledge truck arrived in a reasonable time More

Service rep, Quinn, was very helpful, and explained a few things about my windshield when I had a question about it. things about my windshield when I had a question about it. More

Lack of communication, lack of planning ahead. Scheduled appointment 23 days ahead then didn't have part. I ended up having a two week fix for a warranty door actuator. Scheduled appointment 23 days ahead then didn't have part. I ended up having a two week fix for a warranty door actuator. More