LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Service personnel was friendly and thorough. They honored the discount coupon I submitted for an oil change. They honored the discount coupon I submitted for an oil change. More

In and out fairly quickly considering what I needed done good communication with the service writer no complaints good communication with the service writer no complaints More

We dropped my Jeep off in the evening of November 18th while the service department was still open for an oil change, tire rotation, and recall. We handed them the key fob and left the Jeep in the intake/ while the service department was still open for an oil change, tire rotation, and recall. We handed them the key fob and left the Jeep in the intake/garage area. When we picked the Jeep up the next day after the work was done, we found that all of the contents of the interior cubbies- glove box, center console, and under the radio- were thrown on the passenger side floor. There was a note on the service invoice that someone was to ask us where the wheel key lock was located, so we guessed it was a careless worker looking for that. By the way it is quite obvious that my Jeep does not require a wheel lock key. After getting the Jeep home and returning the contents back to their cubbies, I noticed that my small packs of tissues were emptied and each tissue scattered on the floor. Seemed odd. Then I noticed that I was missing my phone charging cord and a net that was hung between the driver and passenger seats. Even more odd. The conclusion: Someone had broken into my Jeep and rifled through it and stole my things. There was no sign of forced entry so it was either an employee or your employee DID NOT LOCK MY JEEP and someone was easily able to steal my things. This dealership is located in a bad part of town. This should be standard procedure. The next day, my husband called the dealership and spoke to Tyler Grosvenor and he advised that he would check the cameras. We have not heard anything back as of 11/24. What an awful customer experience. It is obvious they either do not care, or this happens so often they are used to it. Either way, this is unacceptable. I would like someone to make this right for us and at least to attempt to show you care. We will be taking our vehicles to another dealership that we can actually trust in a safer neighborhood where we don’t have to worry about this happening again. In addition to all of this, the oil life was not reset. Not a small detail for an oil change at a dealership. Sloppy work. Disappointing to say the least. More

Had some warranty work done and new tires. The work done was complete and in one day. The work done was complete and in one day. More

Staff is friendly, but I do not believe they are a fair dealer. They sold a vehicle that depreciated in value by thousands of dollars in one year. That vehicle needed an engine replacement within that time dealer. They sold a vehicle that depreciated in value by thousands of dollars in one year. That vehicle needed an engine replacement within that time frame leading to a large out of pocket expense from the owner. The dealer did not have a loaner in stick even though warranty covered one. When car service was complete, the gas tank was completely empty, dash was covered in dirt and dust. More

Excellent service. Zane is an asset to your team. I've always had great service and interaction with him and the service dept. He always comes through, however if you p Zane is an asset to your team. I've always had great service and interaction with him and the service dept. He always comes through, however if you put his brain in a bird it would fly backwards. J/K He is a great worker More

Service advisor Cory, was professional and polite. Service was performed in a timely manner. Appreciated the complimentar car wash. Service was performed in a timely manner. Appreciated the complimentar car wash. More

Good and friendly service. In- detail explanation services needed. Timely performance and high quality of work performed In- detail explanation services needed. Timely performance and high quality of work performed More

Truck back quicker than promised. Checked over all items on list and did a multipoint check. Checked over all items on list and did a multipoint check. More

Everything was handled properly, and everyone was cordial. The vehicle was corrected then is working fine cordial. The vehicle was corrected then is working fine More