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Laird Noller Ford Topeka

Topeka, KS

Overview
Employees
Reviews
Vehicles
4.7
1,030 Reviews
Laird Noller Ford has over 150 years of experience in servicing your vehicle. We take great pride in what we do.
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2245 SW Topeka Blvd

Topeka, KS

66611

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Showing 1,030 reviews

April 22, 2025

Should have bought a Toyota. Ford did not honor a warranty on a part that started failing during the covered period. (Cruise control module - $1,600. Also could not update the More

by larstheterrible
Recommend Dealer
No
Employees Worked With
Chad
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Apr 22, 2025 -

Laird Noller Ford Topeka responded

We're sorry to hear about your experience and truly regret that it fell short of your expectations. We understand how frustrating warranty concerns and technology issues can be, and we appreciate your feedback. If you're open to it, we’d like the opportunity to look into this further and see if there’s anything we can do to help. Please feel free to reach out to customerconcerns@lairdnoller.com

Apr 23, 2025 -

larstheterrible responded

I don't need to hear any more corporate-speak about my expectations or how much you care. If it was YOUR car, it would have been correctly diagnosed and fixed during the warranty period. Does your cruise control work? I'm glad. Ford has had several chances to look into this further, as the part has been failing for over a year, with multiple complaints. Please let me know when you'll be picking up my car, fixing it, delivering it, and presenting a bill that reads "paid in full". Sort of brings tears of laughter to your eyes, right? Lucky you, it's not your car.

April 21, 2025

Paris Burnell was easy to deal with and made everything straightforward and easy. We had a great experience. More

by kmdburrows
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Burnell and Evelyn Akins
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Apr 22, 2025 -

Laird Noller Ford Topeka responded

Thank you for the kind words! We're so glad to hear you had a great experience and that Paris made the process smooth and straightforward. We'll be sure to pass along your feedback—enjoy your new vehicle!

April 21, 2025

Jay Thompson was fast, professional, he got me the truck I wanted within one hour. More

by dakotanewton002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Thompson, Evelyn Akins
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Apr 22, 2025 -

Laird Noller Ford Topeka responded

Thanks for the great review! We're glad to hear Jay was able to help you find the perfect truck quickly and professionally. Enjoy your new ride, and let us know if you need anything down the road!

April 20, 2025

Made appt by phone. Oscar met me when I arrived 5 minutes early. Not the assigned technician but he took care of the vehicle needs. Vehicle was ready when promised, 2 ho More

by Ford driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 21, 2025 -

Laird Noller Ford Topeka responded

Thank you for taking the time to leave us a review! We're glad to hear Oscar stepped in and made sure everything was taken care of smoothly. It's great that your vehicle was ready on time and that the process met your expectations. We truly appreciate your trust and look forward to seeing you again!

April 20, 2025

Exceptional customer service. Friendly, honest sales staff. Max and Zach made my experience a great one. Would highly recommend Laird Nollee Ford of Topeka. More

by schallapatty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Matheny, Max Rodriguez
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Apr 21, 2025 -

Laird Noller Ford Topeka responded

Thank you for the kind words! We’re so glad to hear that Max and Zach helped make your experience a great one. Providing honest, friendly service is what we strive for every day, and it means a lot to know we hit the mark. We truly appreciate your recommendation and look forward to seeing you again at Laird Noller Ford of Topeka!

April 17, 2025

Max Sanchez! !! Gracias por ayudarnos !!!! En la compra del carro de mi hermana, estamos muy contentos More

by babysammmi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Laird Noller Ford Topeka responded

¡Gracias a ti por compartir tu experiencia! Nos alegra saber que Max Sanchez pudo ayudarte en la compra del carro de tu hermana. Estamos muy contentos de que estés satisfecho con el servicio recibido. Si necesitan algo más en el futuro, no dudes en contactarnos. ¡Gracias por elegirnos!

April 16, 2025

Dillion did an excellent job explaining everything to me detail to detail. He is very honest with a sense of humor. I would recommend to anybody looking for a car. More

by smoothy573
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordaryl Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillion
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Apr 16, 2025 -

Laird Noller Ford Topeka responded

Thank you so much for the kind words! We’re so glad to hear that Dillon took the time to walk you through everything with honesty and a great sense of humor—that’s exactly the kind of experience we aim to provide. We truly appreciate your recommendation and are happy to hear you’d send others our way. Enjoy your new vehicle, and we’re here if you need anything down the road!

April 16, 2025

Paris is the definition of customer service Chris the finance manager is honest and trustworthy and explained everything thoroughly. Thank you for a great experience.! More

by Govnr99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Burnell
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Apr 16, 2025 -

Laird Noller Ford Topeka responded

Thank you so much for the wonderful review! We’re thrilled to hear that Paris provided top-notch customer service and that Chris made the finance process clear and transparent. We’re proud to have both of them on our team! We truly appreciate your kind words and are so glad you had a great experience with us. Enjoy your new vehicle, and we’re here for you anytime you need us!

April 16, 2025

Cody Lane was great! I had a great experience with him. Would recommend him to others. More

by flintrockconstruct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Lane & Evelyn Akins
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Apr 16, 2025 -

Laird Noller Ford Topeka responded

Thank you so much for the great feedback! We're thrilled to hear you had such a positive experience with Cody Lane—he’s a valued part of our team, and we’re glad he was able to take great care of you. We truly appreciate the recommendation and look forward to helping you (or anyone you send our way!) in the future.

April 16, 2025

Premium customer service for sure. Received help as soon as i arrived. Felt very welcomed. Paris was a great help (very relatable) will be back to buy with her. More

by Rains24
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Burnell
Report | Print
Apr 16, 2025 -

Laird Noller Ford Topeka responded

Thank you so much for the awesome review! We’re so glad to hear you felt welcomed and well taken care of from the moment you arrived. Paris is definitely one of a kind—relatable, helpful, and always putting customers first. We’re lucky to have her! We can’t wait to welcome you back when you’re ready for your next purchase.

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