Laird Noller Ford Topeka

Great Customer Service I gave Laird Noller 4 stars instead of 5 solely based on the amount of times we've had to take our car in for the same issue. We've taken the car in o I gave Laird Noller 4 stars instead of 5 solely based on the amount of times we've had to take our car in for the same issue. We've taken the car in on 6 separate occasions since February for the same issue. That's been frustrating - however, Steve May and Wayne Stallbaumer have been wonderful to work with. They've been nothing but kind and professional in dealing with this issue and they've done everything in their power to make it right. More

warranty work I brought my F-150 in for some warranty work. They told me the length of time it would take and offered to take me back home. I received a call back I brought my F-150 in for some warranty work. They told me the length of time it would take and offered to take me back home. I received a call back a few hours later and had the courtesy vehicle pick me up. I was explained the details of the work. This dealership has always taken very good care of my vehicle needs. More

Job done right They were very through on my truck. The adjuster had not seen all of the damage, but when they did the tear down they noticed some unseen damage. Th They were very through on my truck. The adjuster had not seen all of the damage, but when they did the tear down they noticed some unseen damage. They worked with the adjuster and where able to get approval. Very happy with the end result. More

Hassle free service Dropped off my F150 for a transmission recall issue on a Sunday evening and left a note and keys in drop box. Monday at 930 received a call that it Dropped off my F150 for a transmission recall issue on a Sunday evening and left a note and keys in drop box. Monday at 930 received a call that it was ready for pickup. Walked into service department and was greeted promptly and was courteously directed to cashier who promptly completed the paperwork and had a porter pull up my truck. Took no more than five minutes total. Easy, pleasant and hassle free service. Almost makes me wish my F150 was less reliable. More

Gnawed wire by a critter My experience was great. My tech took great care of me on check in and at time I was done and left. Thank you very much!! My experience was great. My tech took great care of me on check in and at time I was done and left. Thank you very much!! More

Great experience Stephanie was great. She seems to genuinely care about the customers needs, and making sure that they are happy and comfortable. Will definitely be re Stephanie was great. She seems to genuinely care about the customers needs, and making sure that they are happy and comfortable. Will definitely be recommending and returning for our next purchase More

Great experience. Loved working with them. They found what I was looking for in a matter of minutes and had it shipped across the country and ready for me within a week. Loves working with Step They found what I was looking for in a matter of minutes and had it shipped across the country and ready for me within a week. Loves working with Stephanie she has a great personality and got me the best deal possible. More

Service Standard tune up...a little pricey but overall the service was fine and they delivered when promised. The service counters are loud and not too welco Standard tune up...a little pricey but overall the service was fine and they delivered when promised. The service counters are loud and not too welcoming but it has been my experience with any auto industry service that general customer service is not a top priority. More

Great service Very friendly service people from when I drove in until I was picked up at work when my vehicle was fixed. I recommend my coworkers to use Noller if t Very friendly service people from when I drove in until I was picked up at work when my vehicle was fixed. I recommend my coworkers to use Noller if they need vehicle service. More

worthless and waste of time Problem still there. Has been since 2011. There was finally a recall for my problem. You installed some new computer program update and it did NOTH Problem still there. Has been since 2011. There was finally a recall for my problem. You installed some new computer program update and it did NOTHING . Scott was advisor. Not his fault. I did call him after picking up and informed him that it did nothing. More