Laird Noller Ford Topeka

Poor customer follow-up Totally disorganized. Seemed as though they didn't have any qualified people to service their customers. Supervisory/management people didn't seem t Totally disorganized. Seemed as though they didn't have any qualified people to service their customers. Supervisory/management people didn't seem to be aware of what was going on. As an example of "organization": the "Select up to 10 employees you worked with:" section of this survey only listed ONE of the three people I had contact with and the "contact" appeared to be a canned email sent to automatically. I found MUCH better customer service with two dealerships out west in Abilene and Salina. Eventually purchased a 2017 Ford Expedition EL Limited from one of them. It seems to me it's pretty sad to think I had to drive over a 100 miles from Topeka to find a dealer that was interested in taking care of me when I couldn't get anybody interested in my own home town. After purchasing my new (used Expedition) and driving it back to Topeka I wanted to purchase an extra intelligent key fob from Laird Noller Ford in Topeka. It took almost 3 hours to get that done and the vehicle sat in their service shop with the keys hanging on the board until someone finally asked me what I was waiting on! That did it for me! If I can avoid having to use Laird Noller Ford in Topeka for service I will make every effort to obtain service elsewhere. Overall, Laird Noller in Topeka is a D- for me. Which takes into account both sales AND service. Naturally I don't expect to hear a word out of them after this evaluation and expect it to go right into the "circular file".....but I feel better now. More

10/10 will buy again Cordaryl is awesome. He got me a great deal, is not pushy and is just a real person. It's not like dealing with a sales person at all, it's very much Cordaryl is awesome. He got me a great deal, is not pushy and is just a real person. It's not like dealing with a sales person at all, it's very much like talking with a friend. More

Quick & Easy! We had a great experience at Laird Noller! Our saleman, Jason, was so laid back and easy to work with! We purchased a 2007 Chrysler Town & Country va We had a great experience at Laird Noller! Our saleman, Jason, was so laid back and easy to work with! We purchased a 2007 Chrysler Town & Country van and love it! Such a great vehicle for our family of 5! More

Poor Service Was told the recall work would take a maximum of 2 hours, ended up being 3.25 hours. Then when I received the truck back the radio features; radio, ba Was told the recall work would take a maximum of 2 hours, ended up being 3.25 hours. Then when I received the truck back the radio features; radio, back up camera, phone connection were not working! so had to turn around and spend another 15 minutes while they took it back into the shop and figured out what the new issue was. Will take the truck elsewhere if it has to have any other recall work performed!! More

Misleading practices. Mislead me, chose $ over “Military Support”. Told me they were giving me a great offer, in support of the military, at about 6 pm. Sold the car before Mislead me, chose $ over “Military Support”. Told me they were giving me a great offer, in support of the military, at about 6 pm. Sold the car before 10 am the next day to someone else, before I could accept the offer. Did not call to give me choice, did not reply to messages, just let me know once I finally called them that they’d gone ahead and sold it to someone else. More

Back for 2nd vehicle Jason was the salesperson who helped me both times. He actually listened to what I wanted and gave me options without being pushy. So far, I am happy Jason was the salesperson who helped me both times. He actually listened to what I wanted and gave me options without being pushy. So far, I am happy with my purchases. More

2014 Ford Explorer Percy Mayfield knew his job and did it well. He gave me options and showed me exactly what I needed. Gary Williams was wonderful and kind. Percy Mayfield knew his job and did it well. He gave me options and showed me exactly what I needed. Gary Williams was wonderful and kind. More

Staff was very friendly and knowledgeable about their vehicl No sales pressure.Very helpful in finding the right truck we wanted.Staff members made us feel welcomed from the start. Would recommend them to family No sales pressure.Very helpful in finding the right truck we wanted.Staff members made us feel welcomed from the start. Would recommend them to family and friends! More

Met My Needs Our dealer Jason Woolington was awesome! He listened, super helpful, gave me time - provided excellent service but didn't hover. Shawn was awesome, t Our dealer Jason Woolington was awesome! He listened, super helpful, gave me time - provided excellent service but didn't hover. Shawn was awesome, too! Thanks! More

Steve May The service department dose every thing they can to get yo in and out. Steve May is very prompt on getting you called with the problem and the cost. T The service department dose every thing they can to get yo in and out. Steve May is very prompt on getting you called with the problem and the cost. The Service Department from Top Management to the guys on the floor are great. More