Laird Noller Ford Topeka

Typically a positive experience...not this time! I had called about a week ahead of time to schedule an appointment for an oil change. Prior to my appointed time, I received two email notifications. I had called about a week ahead of time to schedule an appointment for an oil change. Prior to my appointed time, I received two email notifications...one for verification of the appointment time and one stating a revised appointment time which was for the same time. While I waited for the vehicle to be serviced, I was approached about having the in-cabin air filter changed for a cost of $45.00. When the same man notified me that the service had been completed, he initiated a conversation that he had contacted the company with whom I had purchased a service package. He said that it was just for oil changes. I didn't understand his point because that is what I had called to schedule. Then I was presented with an invoice for approximately $79. When I questioned the difference between the price he had quoted me and the final invoice price, he told the cashier to reduce the amount of the labor. Once I got in my Edge, I noticed dirty hand prints all over the glove box. This is the first visit to the service center at Laird Noller Ford that left me disappointed. I quit taking our vehicles to Quik Lane on Wanamaker because I always felt we were up-charged for services provided and/or services were manufactured to increase the amount of the charges. Not a good time for this negative impression as I am nearing the end of my lease and will be making a new vehicle purchase. More

Great A+++ Bryan found us exactly what we were looking for!! The whole process was fast and painless. We appreciate everyone’s friendly attitude and look forwa Bryan found us exactly what we were looking for!! The whole process was fast and painless. We appreciate everyone’s friendly attitude and look forward to purchasing our next vehicle from Laird Noller!! More

Bryan George sales rep We bought used 2015 Ford Escape Titanium. Great sales rep, love our new vehicle. Will be back and refer to others. Also, service area have been helpfu We bought used 2015 Ford Escape Titanium. Great sales rep, love our new vehicle. Will be back and refer to others. Also, service area have been helpful and very accommodating to our needs. More

Martin used car purchase. Bryan George did great job finding what we wanted,and taking care of any concerns we had.No complaints about any employees,were all very helpful. Bryan George did great job finding what we wanted,and taking care of any concerns we had.No complaints about any employees,were all very helpful. More

Review I had a great experience, the staff was very friendly and very helpfull I would recommend to anyone who needed a new or used car. I had a great experience, the staff was very friendly and very helpfull I would recommend to anyone who needed a new or used car. More

More problems when I bring truck in Was told one thing when I bought truck and when it needed work was told something different. Plus things went wrong after each oil change Was told one thing when I bought truck and when it needed work was told something different. Plus things went wrong after each oil change More

The Noller Experience As soon as we arrived we were taken care of. It was such a smoothe and sweatless process. I would recommend anyone who is car searching to go to Laird As soon as we arrived we were taken care of. It was such a smoothe and sweatless process. I would recommend anyone who is car searching to go to Laird Noller Ford. More

Quick and painless I enjoyed my purchase with Laird Noller. Jackson was my salesman and he was very helpful, knowledgeable and I feel like he did work to get me a good d I enjoyed my purchase with Laird Noller. Jackson was my salesman and he was very helpful, knowledgeable and I feel like he did work to get me a good deal. I didn’t particularly appreciate how the finance guy tried to talk me into multiple insurances even after I said no (but did walk away with one), overall it was a strong 4 star experience and I would recommend to others!! More

Very Pleased I had not bought a year since 2001 and I have to say from beginning to end I had a great experience. I would recommend my salesperson, Stephanie Ross I had not bought a year since 2001 and I have to say from beginning to end I had a great experience. I would recommend my salesperson, Stephanie Ross to anyone. She was kind, compassionate and understani g. I love my 2018 Escape. More

Great customer service, very accomodating as far as scheduling was concerned, courtesy car to bring me home and pick me up, service was done in a timely ma customer service, very accomodating as far as scheduling was concerned, courtesy car to bring me home and pick me up, service was done in a timely manner. More