Laird Noller Ford Topeka

Great service guys The service guys are helpful and very nice, they take their time to answer questions and we leave feeling comfortable with the work they’ve done The service guys are helpful and very nice, they take their time to answer questions and we leave feeling comfortable with the work they’ve done More

So Happy! Best experience my husband and I have ever had buying a vehicle. Stephanie was our sales rep and it was like buying from a friend. The whole staff wa Best experience my husband and I have ever had buying a vehicle. Stephanie was our sales rep and it was like buying from a friend. The whole staff was so kind, We also appreciated not being made to feel pushed or rushed. I gained a new vehicle and a new friend! More

Rick saved me a trip. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. More

Excellent Service Writer My Service Writer went way beyond the usual in assisting me in having my extended warranty cover my needed repair. Service like this is why I come bac My Service Writer went way beyond the usual in assisting me in having my extended warranty cover my needed repair. Service like this is why I come back. More

Great service My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me wi My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me with great respect! Thank you, Roland! More

Paint & Interior Protection Treatment Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was don Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was done in a timely manner and the vehicle looks great. They also provided a loaner for us to use while the vehicle was being treated. More

Lack of communication The staff is generally nice but they offer very little information at time of service. I always schedule my appointments yet I always have to remind t The staff is generally nice but they offer very little information at time of service. I always schedule my appointments yet I always have to remind them what I am there for. As soon as I tell them my name they should know exactly what they are doing for me that day. Then when I pick up my vehicle I’m basically directed to a cashier to pay but that’s it. No one goes over the paperwork, recommendations for future appointments, etc. Also, i knew there was a recall on my vehicle from a factory mailing but never once on two previous appointments had anyone mentioned the recall to me or reminded me to schedule to have it fixed. There is just a real lack of communication from the service staff. More

Factory Recall Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. More

Great Customer Care!! We arrived at this dealership after driving two hours for an appointment to get a car from a different dealer. When we arrived at the other dealer (Le We arrived at this dealership after driving two hours for an appointment to get a car from a different dealer. When we arrived at the other dealer (Lewis Toyota) they had sold the car 20 minutes prior. We were very disappointed in that experience, since they knew we were coming for that car (especially from so far away), but headed to Laird Noller anyway- honestly in horrible moods. We were greeted by Rick Jackson, who was so understanding and never pushy. He helped us look around and only showed us cars we were actually interested in. He worked within our budget and even searched for cars at sister shops in other towns, where he would not have any compensation reason to do so. We ended up finding our perfect car from him and they worked out an amazing deal with us. We also worked with the manager, Christian, at the store on Kansas and the financial manager- all of whom were extremely helpful, never pushy, and so kind. Even though this dealer was two hours away, we have already recommended them to several friends who are car shopping. We will be working with them exclusively for all of our future car needs. Thank you for being so accommodating and pleasant, Laird Noller!! More

Was scheduled for recall work at 1:00pm was out at 2:00pm. They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag rep They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag replaced and I was out in less than an hour,thanks to all for the quick service. More