Laird Noller Ford Topeka

The low beam head lights were miss aleigned. I purchased the used 2018 Escape on 8-11-18 from Laird Noller. The low beam head lights were miss aligned, left was fine the right was low. On 1-2-19 I purchased the used 2018 Escape on 8-11-18 from Laird Noller. The low beam head lights were miss aligned, left was fine the right was low. On 1-2-19 @9AM I took the car in to have the right head light adjusted. Someone came and got me in the lobby of the dealership and said it was ready. The next morning my wife went to pick up our grandson in the morning before daylight. She told me several cars flashed their high beam head lights for her to lower hers. They always were on low. I drove and we took him home in the evening after dark and several cars flashed their high beam head lights at me. They always were on low beam. On 1-4-19 I took the car back and was told that Roland Stallbaumer was the service advisor that I had delt with on the 2nd. He said there were 2 mechanics that were trained to adjust headlights. I said to take it to the other mechanic that hadn't worked on it before. Roland said he stayed with the car during service and said they lowered both headlights 3" which helped. I was in just after I purchased the car to see how to adjust the head lights. 2 service advisors looked at it but didn't know how to do it. I assumed they would ask the service tech that is trained how it's done. But they told me to go Google it. Roland told me how it was done. Roland gave me a glimmer of hope after the car was misrepresented to me when I purchased the car. More

Before I knew it!! My experience with the Noller Ford Service has consistently one of Exceeding Expectation. This trip I was able to get my regular service plus work on My experience with the Noller Ford Service has consistently one of Exceeding Expectation. This trip I was able to get my regular service plus work on my brakes. Greg very courteous and kept me informed on my maintenance. Completed my vehicle an hour earlier than Greg anticipated. More

New Truck after accident Came in to get a new vehicle, after having my old one totalled in an accident, left feeling satisfied. Staff were very helpful in finding the vehicle Came in to get a new vehicle, after having my old one totalled in an accident, left feeling satisfied. Staff were very helpful in finding the vehicle that met my needs. Very glad that I chose to come in and would definitely look there way towards a new vehicle in the future. More

Recall appt I have always been respected, and they treat me friendly and I feel they show me personal interest. I have conducted business with Laird Noller For I have always been respected, and they treat me friendly and I feel they show me personal interest. I have conducted business with Laird Noller Ford since 1965. More

Great service! I took my car in for its first oil change and it was FREE, plus they put in place a plastic underbody piece that fell down from underneath my 2013 For I took my car in for its first oil change and it was FREE, plus they put in place a plastic underbody piece that fell down from underneath my 2013 Ford Fusion SE that I bought there. It was dragging because a few screws came off somehow. Now it’s fixed! I brought the car in over my lunch break for its appointment, they dropped me off at work in their courtesy vehicle, then picked me up after work so I could get my vehicle, all for free. Made my day. Couldn’t be happier with the service. Thank you Laird Noller Ford! More

Repairs needed All I can say is that Steve May is a wonderful service center representative. He let me know as soon as they found out the problem my 2013 Ford Fusion All I can say is that Steve May is a wonderful service center representative. He let me know as soon as they found out the problem my 2013 Ford Fusion. He made arrangements for me to have a loaner for the duration of the repair. He also took the initiative to order the recall part that I had totally forgotten about. Steve also went above and beyond by working with the extended warranty folks to get me my refund on the tow truck. If you ever need great automotive customer service, go see Steve May at Laird Noller of Topeka, Kansas More

Warranty work on CPU Laird Noller took care of the problem with the CPU and offered me a loaner vehicle while the car was in the shop. They were good to keep me posted on Laird Noller took care of the problem with the CPU and offered me a loaner vehicle while the car was in the shop. They were good to keep me posted on the warranty work and also fixed a little problem that was not covered under warranty at no charge to me. More

Friendly reliable service Appreciate the courtesy, service and adjustments made for picking me up. Having options is always a plus. I have confidence in staff and their advice. Appreciate the courtesy, service and adjustments made for picking me up. Having options is always a plus. I have confidence in staff and their advice. More

Used truck purchase Very friendly experience made buying my truck enjoyable Bryan George talk with me and got me just what I wanted also spoke with Greg in the service de Very friendly experience made buying my truck enjoyable Bryan George talk with me and got me just what I wanted also spoke with Greg in the service dept about what he done with the truck during his inspection very delightful to visit and Griffith helped me with a loaner vehicle also very helpful and friendly he even loaned me his own car because they did not have one ready and I was on a time schedule that’s going the xtra mile thanks to all of you all 😁job well done More

Always the best service As always - greatness starts with the first interaction and Steve May always puts his best foot forward. He is quick, thorough, and always professiona As always - greatness starts with the first interaction and Steve May always puts his best foot forward. He is quick, thorough, and always professional - thank you Steve for another great experience More