Laird Noller Ford Topeka

Great Service My dad is a Ford Manager so I have a pretty good idea of how customer service should be and Rick went above and beyond. My dad is a Ford Manager so I have a pretty good idea of how customer service should be and Rick went above and beyond. More

Always prompt and customer focused Dealer and Employees always prompt and customer focused. From Sales Service Finance down to courtesy drivers. My last 2 cars from Noller Ford and th Dealer and Employees always prompt and customer focused. From Sales Service Finance down to courtesy drivers. My last 2 cars from Noller Ford and the vehicles have been very reliable. More

Friendly staff prompt Have always had a good experience and prompt and courteous service always takes the time to explain what they are doing and how long it will take Have always had a good experience and prompt and courteous service always takes the time to explain what they are doing and how long it will take More

The best I have been coming to this dealership for over 10 years. For 8 of those 10 years I owned a little Honda Civic and Steve May would always take good car I have been coming to this dealership for over 10 years. For 8 of those 10 years I owned a little Honda Civic and Steve May would always take good care of my car. I finally bought a Ford Edge almost two years ago & can say the service is as great & the people are just as friendly as they were 10 years ago. More

Tire & Lugnut Nightmare Was told at prior appointment that since my tires had lasted little over 1/2 of their “guaranteed” mileage a new set would be pro-rated at 50%. Next a Was told at prior appointment that since my tires had lasted little over 1/2 of their “guaranteed” mileage a new set would be pro-rated at 50%. Next appointment they called and said there was no pro-rating and offered terrible discounts on their over priced tires. In addition the Ford lug nuts were bad (how that’s possible is mind boggling) so it was $200+ for new lug nuts. Those were done by a different shop since the advisor didn’t make it clear how terrible the lugnuts were. No plan to ever go back to this service center or dealer. More

Overpriced and got one of the diagnostics wrong. Tried to sell me on a exhaust manifold which wasn’t the issue. Took it to local shop and had the issue resolved and got one of the diagnostics wrong. Tried to sell me on a exhaust manifold which wasn’t the issue. Took it to local shop and had the issue resolved More

Long wait time 2. 1/2 hours for oil change in topeka since Lawrence’s both locations had inventory in their service department closed for the day guess math time 2. 1/2 hours for oil change in topeka since Lawrence’s both locations had inventory in their service department closed for the day guess math is hard if one stayed open to service their customers since I purchased more than one vehicle from them in topeka and Lawrence along with several family members and have had them serviced with them and not one floor person offered a courtesy ride, beverage or small talk to say hello as I have been at other dealerships for a oil change and all of these things are offered and they go above and beyond the call I believe they will be getting my business More

Very good Was a a very good experience . Really easy to make a deal. Great selection and Ryan was helpful in making this deal happen. Griff real knows fords. Was a a very good experience . Really easy to make a deal. Great selection and Ryan was helpful in making this deal happen. Griff real knows fords. More

Good experience I came in for the works and I was pleased. I didn’t have an appointment and was told that they could have me finished in 60-90 minutes and it was exac I came in for the works and I was pleased. I didn’t have an appointment and was told that they could have me finished in 60-90 minutes and it was exactly one hour. More

Very professional Every one treated me very kind and with a lot of respect and well probably stay with fords i kinda vets off to Chevy it’ll i got with Brian he got us Every one treated me very kind and with a lot of respect and well probably stay with fords i kinda vets off to Chevy it’ll i got with Brian he got us in this 2018 edge More