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Lake Ford
Milwaukee, WI
4,244 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs.
Lake Ford's Service Center offers a full line of services including:
-Express Oil Change Center
-Rental Vehicles Available
-After Hours Vehicle Drop Off
-After Hours Key Drop Off
-Complimentary Car Wash After Each Service Visit
-Complimentary 21 Point Inspection After Each Service Visit
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,244 reviews
April 27, 2021
Still real pros. Got my oil changed, just like I have been doing for the last 10 years. Keep up the great work! See you in about 5,000 miles! been doing for the last 10 years. Keep up the great work! See you in about 5,000 miles! More
by rapidrudy
Verified Customer
April 27, 2021
Terribly unprofessional and very rude and a complete waist of 700$ and 8 weeks. It was honestly pathetic and a disgrace to the more reputable Ford dealerships in America... I first before bringing my ve waist of 700$ and 8 weeks. It was honestly pathetic and a disgrace to the more reputable Ford dealerships in America... I first before bringing my vehicle into your shop called ahead and made sure your "master technician" could handle the job I needed done I got the confirmation that the work I needed done could be done so I proceeded to bring the vehicle in it was a huge game of phone tag very unprofessional might I add while my car sat there for weeks at a time without your shop every reaching out and rarely returning my calls finally I got the guy who built the vehicle to call corporate Because I felt I was being played with and Conveniently after he got off the phone with corporate they gave me a call back saying that the vehicle was now operational.. I went to pick it up and asked if they unmarried the old computer from the tuner and married it to the one put in and he said that he could not do it there but then proceeded to explain to me how I could do it on my own at home.. now I'm no rocket scientist but if a 19 year old kid "can do it on their own at home" then should the "master technician" of one of the utmost respectable and reputable dealerships in America not be able to do it? It just doesn't make sense to me the vehicle has been around for going on 24 years and your company made the vehicle and all of the locksmiths I called even said only the Ford dealership has the equipment to be able to do that and very rarely a locksmith company might be able to. Then after that conversation I paid and went out to my car where it didn't start it needed to be jumped then I proceeded to drive 15 of the 17 minute drive home and the car broke down again from the exact same thing I just finished paying 700$ for. And then when I called them back to tell them that they said they will not give me a refund and then your cooperation and higher ups said they wanted nothing to do with the car according to Chad the sales rep in for Caleb at the moment which I also do not understand because they vehicle was made and manufactured by Ford. More
by Jay
Employees Worked With
Other Employees :
Chad, Dan McKnight, Caleb Repinski
April 26, 2021
EXCELLENT customer service. John was FANTASTIC. He made purchasing a vehicle extremely easy and hassle free. John was very informative and professional. 5 Stars across the board!!!!! purchasing a vehicle extremely easy and hassle free. John was very informative and professional. 5 Stars across the board!!!!! More
by justinarowland
Employees Worked With
April 23, 2021
I ordered a Bronco Sport from Lake Ford. Throughout the process they kept me informed of the status of the order. When I picked up the vehicle everything was handled perfectly. I would definitely recommend process they kept me informed of the status of the order. When I picked up the vehicle everything was handled perfectly. I would definitely recommend JJ the sales rep and the entire Ford dealership. I expected a hassle negotiating my trade-in value and they gave me exactly what I asked for. I couldn't ask for a better experience. More
by KPRINGLE
Employees Worked With
Dan Garcia, J.J. Pucel
April 20, 2021
Consistently Great! They meet you at your car. They're always organized and courteous. Good waiting area with refreshments available. And, this is confirmed by a text inviting you to help yourself. At always organized and courteous. Good waiting area with refreshments available. And, this is confirmed by a text inviting you to help yourself. At the conclusion of service, the results are reviewed by Lake's Service personnel. Lake provides the best service experience available. More
by Bill L
Employees Worked With
Craig Prochaska, Caleb Repinski
April 19, 2021
This is the third vehicle that I have leased from Lake Ford and the service has always been great. Very knowledgeable and easy to work with. Ford and the service has always been great. Very knowledgeable and easy to work with. More
by GVB
April 19, 2021
On the way home rite off the lot a “ tire pressure sensor fault “ appeared on the dash. I didn’t even make it home and was told.“sorry it’s sold as is” although I do understand that, customer service means fault “ appeared on the dash. I didn’t even make it home and was told.“sorry it’s sold as is” although I do understand that, customer service means everything to me and I have to spend money before even making it home. I will look elsewhere for any new vehicle in the future. More
by paulpaul176
April 18, 2021
Great service reasonable prices , except when it comes to the high prices on new trucks to much ! Would like to buy one but prices on used trucks are still at 40k even with 40k miles or better ! Too much ! the high prices on new trucks to much ! Would like to buy one but prices on used trucks are still at 40k even with 40k miles or better ! Too much ! More
by Kelleyray2222
April 17, 2021
I arrived 30 minutes early and they were happy to take me in. All members of the team were polite and professional and the wait was very comfortable! in. All members of the team were polite and professional and the wait was very comfortable! More
by debb11hansen
Employees Worked With
Caleb Repinski
