Lakeland Volkswagen

Car has been in multiple times and your dealership is unable to fix it. This is an on going problem with this dealership for years. My next purchase will not be any VW brand. unable to fix it. This is an on going problem with this dealership for years. My next purchase will not be any VW brand. More

Dealership was. Clean and the people were friendly. The car was done in good time and was washed when returned.. Clean and the people were friendly. The car was done in good time and was washed when returned.. More

Always friendly and do their best to please you. I get fast service every time. I get fast service every time. More

Exelent service very Cain and professional. Thank you Michelle thank you very much I see you soon Thank you Michelle thank you very much I see you soon More

Worst service ever. Katie was horrible. I would never recommend anyone to Lakeland Volkwagen because the service was crap. Katie was horrible. I would never recommend anyone to Lakeland Volkwagen because the service was crap. More

I brought my 2011 Tiguan in for an oil change and tire rotation. I signed an estimate for $103 for the repairs. After waiting 1 hour, the Service Writer Tony McCalla brought out an oil drain plug that was rotation. I signed an estimate for $103 for the repairs. After waiting 1 hour, the Service Writer Tony McCalla brought out an oil drain plug that was completely stripped of threads. Tony stated that they did not strip the threads and that I would have to pay for the replacement of the oil pan. Tony gave me a verbal estimate of $670 but did not provide an itemized estimate nor did I sign one. I disagreed with Tony and said that the drain plug must have been stripped by the technician working on my vehicle. An impact gun had been obviously used on the drain plug (I was an ASE Technician for 35years). I stated that I should not have to pay for the replacement of the oil pan. Tony refused to negotiate and said that if I did not get the repairs done, they would push my vehicle out and I would need to have it towed. I told tony that this was the only automobile I had. Tony said that they would have to order the oil pan and would not be in till the next day. I told Tony verbally to perform the repair. Tony finally agreed to provide a loaner. The next day tony called me and said the repair was done but the total was going to be $834. I checked Lakeland VW online parts. The oil pan MSRP was $215. The All data Labor Guide was 1.2 hrs to replace it. They were charging 1.9 hrs at $139/hr and charging me $238 for the oil pan plus $100 in other unnecessary parts plus the oil change. Tony again refused to negotiate and left me a voice mail threatening that if I did not return the loaner and pick up the vehicle by 6PM they would charge my credit card for the loaner. Do yourself a favor and stay away from this dealership for any kind of service. On a side note, I they never did rotate the tires. Also, I filed a complaint with the Florida Dept of Agriculture and Consumer Services. Don't bother with that either, they don't do anything except contact the dealership with the complaint and the request for satisfying the complaint. If the dealer does not reply back nothing is done other than the complaint is on record with the State of Florida. Check it out the case # is 2112-45634. More

I look forward in doing business with lakeland vw again, I had a great experience. I had a great experience. More

Easy to schedule appointment, professional employees, friendly employees, good advice, clean environment, easy to space seating. friendly employees, good advice, clean environment, easy to space seating. More

Our saleman, Anthony, was very down-to-earth and funny! He made the entire process a lot less stressful than it could have been. He made the entire process a lot less stressful than it could have been. More

Terrible service! Started out by dealing with Shelly Baker who is their supposed “Customer first impression specialist.” Nothing special about her at all. She’s incapa Started out by dealing with Shelly Baker who is their supposed “Customer first impression specialist.” Nothing special about her at all. She’s incapable of telephone calls and pushed me off on Anthony in finance who was even more inept than she was. Tried calling Jared Diveley, the GM twice, even left messages about my dissatisfaction and he never phoned back. I had money in hand ready to purchase and not a single person phoned me back. Welcome to the lazy Florida way of doing business. Reported them to the BBB. More