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Lakeland Volkswagen
Lakeland, FL
2,936 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,936 reviews
Verified Customer
December 23, 2022
Very helpful in understanding vehicle and how to operate all the functions. Always get service done quickly and correctly all the functions. Always get service done quickly and correctly More
by DANIELRKOCH123
Employees Worked With
December 22, 2022
I love my dealership. It’s bright and happy place. Very knowledgeable. Enjoy the employees It’s bright and happy place. Very knowledgeable. Enjoy the employees More
by Summermoon661
Employees Worked With
Other Employees :
Techicans. Phone tech as well
December 16, 2022
Ashley is wonderful! Very chill & we never felt pushed to purchase. Everyone involved was very nice & helpful. Would definitely purchase a vehicle from Ashley again. Very chill & we never felt pushed to purchase. Everyone involved was very nice & helpful. Would definitely purchase a vehicle from Ashley again. More
by Heather
Employees Worked With
Ashley Broyles
December 15, 2022
This dealership and Matt my service advisor always provides outstanding customer service. I always feel safe and confident in my VW because of this outstanding team. provides outstanding customer service. I always feel safe and confident in my VW because of this outstanding team. More
by JOSHUAVARGAS
Employees Worked With
Shelly, the agent who answers the phone is always very understanding and courteous!, Matthew Lindberg, Katlyn Oldham
December 15, 2022
Incompetent staff and bad service. 12/7/2022 I went for a 60k service and it took 2.5 hours. Turned out that they left the key from our car in other’s customer car what had already 12/7/2022 I went for a 60k service and it took 2.5 hours. Turned out that they left the key from our car in other’s customer car what had already left and they weren’t able to reach him out. But no one told us about this, they just kept us waiting, trying to contact that client during this time. I didn’t have time so we left without our car. For the inconvenience of missing our key they paid our oil change service. But the next day an oil leak was discovered, it was Sunday and I had to stay at home all day because I wasn’t able to use the car. We had to come back on Monday 12/12/2022 to fix the leak. After the oil change and 60k check up our computer was not reset and still showed "return to service in 60 days" and “oil change in 5000 miles”. You literally have to check everything and ask them to fix. If I didn’t notice that I had to be back in 2 months. Guys I have life, my schedule and I can’t spend day after day to come to you just because you can’t make your job from the first time. I wouldn’t recommend this service to anyone and will avoid it in the future. More
by Kate
Employees Worked With
Matthew Lindberg, Katlyn Oldham
