Lakeland Volkswagen

The staff was very friendly and made sure my appointment was quick and easy, which was nice for the beginning of my day. was quick and easy, which was nice for the beginning of my day. More

The process was super easy, everyone I worked with was very pleasant, and it was a decently quick process. Every document was explained to me before signing, as well as assurance of care. It was great to very pleasant, and it was a decently quick process. Every document was explained to me before signing, as well as assurance of care. It was great to be taken care of and not having to stress the car buying process! More

Called that morning to bring it in for a flat tire, they didn’t have my tire in stock had to go back the next day. Over the weekend had to put air in the tires they were all low the tire sensor came on. didn’t have my tire in stock had to go back the next day. Over the weekend had to put air in the tires they were all low the tire sensor came on. More

Great service very knowledgeable. I will recommended 100%. It was a.great purchase for my family I will recommended 100%. It was a.great purchase for my family More

The staff is very friendly. I have worked with all of the departments and they are all knowledgeable and friendly. I have worked with all of the departments and they are all knowledgeable and friendly. More

Took my vehicle in for a diagnosis. I was asked if I had a warranty and I replied that I no longer had a CPO warranty but wanted to determine if my issue would be covered under the ext I was asked if I had a warranty and I replied that I no longer had a CPO warranty but wanted to determine if my issue would be covered under the extended emissions warranty. Waited around for 3 hours only to be told I no longer had coverage under emissions warranty and was charged the diagnosis fee. I’d like to recommend a better business practice. Determine first if someone has ANY warranty coverage before charging them a diagnosis fee, ESPECIALLY if they are unsure of coverage in force. Had I known my emissions warranty expired in March, I wouldn’t have wasted my time and more importantly money on a diagnosis. Other than that, my service rep was friendly and attempted to secure a Good Faith repair request for the work that was denied. More

The customer service from Katlyn was great. However being told that the car needed a new engine air filter and a new cabin air filter without them having been removed for inspection seems prett However being told that the car needed a new engine air filter and a new cabin air filter without them having been removed for inspection seems pretty fishy in my opinion. Additionally for a coolant alarm to go off immediately after leaving the shop when they were asked to check all of the fluid levels also seems like it shouldn’t have happened. More

This was my first time at this dealership and the experience with the service department was easy, professional and my contact, Jeff, put my mind at ease from the first conversation with him. It was experience with the service department was easy, professional and my contact, Jeff, put my mind at ease from the first conversation with him. It was the type of experience you hope to have any time you have to bring your car for service, expected or for an unexpected repair. More

The employees were very nice and easy to work with. The dealership was well kept and clean. The dealership was well kept and clean. More