Lakeland Volkswagen

Will no longer use this business. It's not about good service but how to make money with the littles effort. We told them about the issues we where having only to be charged $300 for It's not about good service but how to make money with the littles effort. We told them about the issues we where having only to be charged $300 for verifying said issues without any actual work whatsoever performed. Used business for many years. Management changed and so did the service. To bad. More

This dealership always has your best interest in mind when it comes to repairs. They are not pushy. when it comes to repairs. They are not pushy. More

They were very helpful and accommodating to me, especially with special circumstances involved in the sale. Very kind people. especially with special circumstances involved in the sale. Very kind people. More

This was the third request for a survey. I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I s I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I should. I was told that my car was not covered under extended warranty for valve cover gasket. Both GM and the service manager were extremely rude and hung up the phone while I was trying to explain to them that it should be covered under diesel extended warranty. VW of America called me and admitted that the dealership was wrong and I was going to get a call from this dealership to have my repairs done under warranty. I never got a call. This shows how much they care about their jobs and how much knowledge they have about VW warranties at this dealership. I would still be ok if I would get an apology call from the rude GM. From the way he talked over the phone , I can tell he would never admit he was wrong even though he was 100% wrong... I am not sure how they will be able to lead by example at this place when the leadership does not know how to talk to a VW customer. Their poor excuse was that they did not sell me the car to me and they did not service it. However, they forget that they have to honor the VW warranty and treat the customer with respect. I am so grateful that VW of America acknowledged the issue right away and made it right. They were very polite and apologetic. More

The service department is always friendly and helpful. I always feel like they will do a good job. I always feel like they will do a good job. More

They are extremely efficient and courteous . The staff makes you feel welcome and they are waiting for you when you pull up for service. The staff makes you feel welcome and they are waiting for you when you pull up for service. More

Great service and wonderful service writer. Definitely would recommend this dealer for any Volkswagen service. We have two Volkswagens that we had service completed.. Definitely would recommend this dealer for any Volkswagen service. We have two Volkswagens that we had service completed.. More

Didn't deliver on their promises to fix the problem. Spent $1400.00 to correct issue but still there. Spent $1400.00 to correct issue but still there. More

My seller is the Best! !! Thank you Hiram for always going above and beyond!!! Gracias 🤩 !! Thank you Hiram for always going above and beyond!!! Gracias 🤩 More

Customer service was unacceptable due to coupons presented not being accepted by the dealership when 2 were presented by the customer presented not being accepted by the dealership when 2 were presented by the customer More