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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,913 reviews

January 31, 2022

excelente servicio el personal muy atento a mis necesidades y me explicaron todo con exactitud. More

by snperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard, Matthew Lindberg
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January 29, 2022

Lakeland VW provided us exceptional customer service and they were very prompt & efficient. Thank you for your service!! More

by RUBELEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony McCalla
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January 27, 2022

They take great care of us and our bug, we will always have them working on our car. More

by RWFORD15217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
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January 25, 2022

Quick, courteous and professional. Clean area, professional staff completed in a timely manner, made my busy day less busy. Thank you. More

by ECONLON45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
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January 23, 2022

Nice guys, but we are very disappointed with our new 2022 Taos. Its been in for service multiple times regarding a check engine light and faulty fuel pump system and hose. Thankfully the dealership provides More

by shorrocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence "Trey" Chapman, Jeff Perard
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Mar 01, 2022 -

Lakeland Volkswagen responded

Shorrocks, I hope your Taos has been repaired and is working to your liking. Please let me know if you have any further issues. jared@lakelandvw.com Jared Diveley, GM

Mar 02, 2022 -

shorrocks responded

Yes, our Taos finally got fixed and so far - no other problems.

January 21, 2022

They are friendly and very knowledgeable about your vehicle and clean waiting area. Free car wash More

by abjwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
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January 18, 2022

Very helpful and great service. Limited inventory, but make the accommodations possible under the current circumstances More

by j.crews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Draper
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence "Trey" Chapman
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January 18, 2022

Tony is great to work with. Clear communicator and provides premier customer service. Dan knows his stuff. I always feel relieved when I find out he’s working on my car. More

by mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony McCalla
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January 17, 2022

Matt was awesome and great communication thru out my experience. Will definitely be back again with Matt when I need service. More

by gmarty59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
January 16, 2022

Waited two hours for a oil change while being the only customer waiting at the dealership. More

by amandamercedes113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 01, 2022 -

Lakeland Volkswagen responded

We apologize for the extended wait times. We offer a shuttle service to offer rides to those who can't wait at the dealership. Was this offered? Please let me know by email, and I will follow up with you. jared@lakelandvw.com Jared Diveley, GM

Mar 01, 2022 -

amandamercedes113 responded

No. And I was not told the wait would be over two hours.

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