Lakeland Volkswagen

Service staff has improved immensely with the new staff that's going on there now very glad that they still accept the Volkswagen service card and we'll continue to bring my Tiguan there for its servicing that's going on there now very glad that they still accept the Volkswagen service card and we'll continue to bring my Tiguan there for its servicing as long as the service stays top-notch More

The Service Department supported by the General Manager has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a we has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a well-known defect regarding excessive oil burn. Then when I showed up to my appointment, they wanted to charge me over $200. I expressed that I was being taken advantage of and that was not the agreement. The treatment I received from the advisor and the sales manager was appalling. After being berated by the service advisor, the sales manager refused to honor his agreement, lied to cover his mistake and accused me of trying to take advantage of THEM. The general manager expressed that if I had purchased my car from him, he might be willing to help, but since I didn't, he has no obligation to me. Dear customer: You do NOT deserve to be treated this way. Do not stand for this. There are other dealerships within a short drive. Do not give these abusive swindlers your money. They think a manufacturer defect that puts excessive carbon emissions in the air and cost you extra money in maintenance is only limited to people under a warrantee. It's a good thing my life isn't riding on this defect, because I couldn't trust them to do the right thing. Would you trust them? More

Smooth process from start to finish! Great staff, great car, totally happy momma right here! car, totally happy momma right here! More

I had an issue with the Cruise Control Sensors, detailing the infrequent nature of the issue on drop off. They stated they wanted to try cleaning before replacing, which is fine, but instead did not clean th the infrequent nature of the issue on drop off. They stated they wanted to try cleaning before replacing, which is fine, but instead did not clean them, nor even look into the issue, because "it only happened once" during their test drives. Which was explained to them that that was how it's been working. More

Great service and support from the dealership! Hunter did a great job during the entire process! a great job during the entire process! More

Michelle is the absolute best, she doesn't hassle you and gives you the best deal. We tried so many dealerships but she by far was number one gives you the best deal. We tried so many dealerships but she by far was number one More

I didn't fill this out earlier because I wasn't sure I wanted to get anyone in trouble. But you asked again, so here it is: Very nice staff. I appreciated the ride to work. Told them I was going on a tri wanted to get anyone in trouble. But you asked again, so here it is: Very nice staff. I appreciated the ride to work. Told them I was going on a trip, please check everything. On my trip the check tire light, check washer fluid light and service now lights flashed on and off through my entire trip. It concerned me what else might not have been checked or filled. The sticker on my windshield stated it needed an oil and filter change due to the mileage. This was done. I am not sure I will return for more service. The people were very friendly however. Lori More

This is the third vehicle I have purchased from this dealer! Michelle has assisted me with the last 2 purchases and I would highly recommend her. I’m the type of buyer that walks to the dealer with a sp dealer! Michelle has assisted me with the last 2 purchases and I would highly recommend her. I’m the type of buyer that walks to the dealer with a specific car already chosen before I drive there. Additionally, if you have a good understanding of your personal finances then you can expect to be driving away with your new car within less than an hour. Definitely worth the drive! More

Paid over 1000 dollars 3 yrs ago for a timing belt they said was dried and cracked. They also changed the water pump. Went and had my oil changed.and they said I need a water pump and they said that the wa said was dried and cracked. They also changed the water pump. Went and had my oil changed.and they said I need a water pump and they said that the water pump was only covered for a year. It didn't even have 20000 miles on it. They are the biggest rip off More

Wonderful experience. Trey was so helpful. We have bought 3 cars from him in the past 6 months for our family. 3 cars from him in the past 6 months for our family. More