Lakeland Volkswagen

Trey was AWESOME! I drove in from Tampa after seeing two dealers there and had planned to visit two others. Lakeland VW and Trey pulled up both vehicles I wanted to see, let me drive both and then pointed dealers there and had planned to visit two others. Lakeland VW and Trey pulled up both vehicles I wanted to see, let me drive both and then pointed out pros and cons of each. My only criticism, there was a door ding I didn't see because the doors were open when I walked around the vehicle. I noticed the ding after making the purchase and leaving the dealership. While sitting in Starbucks my nephew said he saw a door ding, which he didn't notice at the dealership either. I called the dealership and they were aware of the ding, even telling me where it was. I told Trey I didn't see it while at the dealership and he said he would talk to their "ding guy", talk with his manager and get back with me. That was Saturday and today is Tuesday. I'm happy with my purchase, but since they were so aware of the ding and I didn't ask about it or mention it at the dealership, it would have been nice if they pointed it out. I would have still purchased the vehicle, but I may have made arrangements then and there to have it handled. Still waiting to hear from the dealership. More

Tony was very patient and kind during a busy Saturday visit! So was the other gentleman working in there that day. I can see Lakeland VW is consistenty with friendly service. visit! So was the other gentleman working in there that day. I can see Lakeland VW is consistenty with friendly service. More

Tony did a great job in following up with me to get the work done. work done. More

Drove from Orlando to purchase our THIRD vehicle from Lakeland VW this weekend. They have the best prices in all Central Florida (even under current inventory restraints.) Trey took my call first thing F Lakeland VW this weekend. They have the best prices in all Central Florida (even under current inventory restraints.) Trey took my call first thing Friday morning, the deal was signed off about an hour later and on Saturday morning our beautiful (sparkling clean and full of gas) new Taos was ready to drive away after less than an hour at the dealership, as promised. Thank you for an all-around pleasant experience. We'll be back! More

No matter what our needs are we feel as though we are priority number one. priority number one. More

Michelle is the best! Lakeland VW always has an awesome selection of vehicles and Michelle makes the buying process so easy! selection of vehicles and Michelle makes the buying process so easy! More

Excellent services, professionalism, friendly and easy at the moment to processed my financial documents... Super Grateful! the moment to processed my financial documents... Super Grateful! More

Excellent service all around. Service department keep me informed of actions and addressed my concerns. informed of actions and addressed my concerns. More

They are friendly, and thorough when it comes to maintenance. The service department is always on the lookout for future maintenance problems. maintenance. The service department is always on the lookout for future maintenance problems. More

Lakeland VW service failed me one last time.I have a Lakeland VW service failed me one last time. I have a 2018 Atlas, bought it brand new right after they were released and like all new models this v Lakeland VW service failed me one last time. I have a 2018 Atlas, bought it brand new right after they were released and like all new models this vehicle has had it’s share of problems. I’ve been using Lakeland VW for all my service needs, that is until now. My last visit to Lakeland VW was to repair an ongoing warrantee issue I have with my side mirror adjustment switch, something that failed over a year ago. I’ve had the car in 4 times to repair the problem, every time I’m there I am told another part needs to be ordered and they will call me when the part arrives. Recently I got a call that the part is in and to schedule an appointment, I added an oil change to that appointment as I was coming up on that interval. Upon arriving I was not greeted at my car but instead had to walk in to the office to check in. The service guy, someone I have spoke to in the past about this car, began to ask my why I was there…this was a scheduled visit, I’m on their schedule and in their computer. Okay fine, whatever. After explaining all that I’m there for I hand over the keys and settle in to wait for the oil changed and a wiring harness replacement. Here I would like to mention that Lakeland VW has virtually no comfortable seating at all, they have folding chairs by some vending machines, some hard plastic molded high chairs that look like they’re made for kids, and an outdoor metal picnic table/bench thing. Waiting there basically sucks. After two hours of waiting that same service employee approaches me to say that the service technician recommends wiper blades. I declined as it was raining that day and I was well aware that the blades were working fine. Were they brand new, no…were they serviceable, absolutely. After another hour or more I noticed the car being pulled out of the service bay, to which I asked that same employee that checked me in if that meant my car was done, and he went off to check. Approximately 10 minutes later he did confirm it was ready and he was going to do the paperwork. I gave that 15 more minutes then decided to walk inside to push things along. Matt, the service guy I normally deal with, informed me that the part for the side mirrors was never located, basically wondering why I was called in for that repair. At that point I opted to pay for the 3+ hour oil change and asked if he would just call me once he learned the status of the parts for the mirror repair. Matt emphatically stated he would call me when I asked for a business card so I could call if I didn’t hear anything. That was two days ago, since then no call, nothing. So to recap, an oil change with some topped off fluids and tire rotation cost me $152 and 3 & 1/2 hours of my time. During that uncomfortable wait I was approached about wiper blades that were working fine, but no one thought it important enough to tell me that the part for the mirror was missing, the actual reason I was there to begin with; you know, the part for the mirror switch that hasn’t worked in over a year resulting in my 4th visit to the dealership to repair. And this has been my consistent experience here lately, I drive an hour to Lakeland VW, ostensibly to fix a known warrantee issue that has parts on order, only to be told another part is on order and I will have to return again. There’s no follow through, and I have no reasonable assurance that this problem will ever be solved. I am done with Lakeland VW. One edit, A few hours after listing this review I received two phone calls, one from Matt in service then another from someone whom didn't identify himself (and I didn't ask). Matt was fine, he was apologetic and offered to remedy the situation. I thanked him and declined his offer, again I am done with Lakeland VW. The other call was different. The gentleman stated he didn't know what happened or why the parts weren't in stock but he checked and they are in stock and I could simply drive another hour to get them installed. I again declined and told him I was done, to which he interrupted me and began what seemed like to argue with me. I simply thanked him for his call and hung up. Yeah, he was arguing with me, what the xxxx. No thanks Lakeland VW, never again. More