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Lakeland Volkswagen
Lakeland, FL
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,913 reviews
August 02, 2021
Everyone was very friendly & helpful, but I had to wait quite a while even though I had an appointment. It also would have been nice to have complementary water. quite a while even though I had an appointment. It also would have been nice to have complementary water. More
by lbenglish05
Verified CustomerEmployees Worked With
Jeff Perard
August 01, 2021
Took Jetta in for recall work. They couldn't finish that day so service tech named Jeff gave me a loaner for overnight use. Finished early next morning and no hassles, no fuss, no biggie. Scratch one job of day so service tech named Jeff gave me a loaner for overnight use. Finished early next morning and no hassles, no fuss, no biggie. Scratch one job off the Daddy-do list. Thanks guys. More
by ROBERTAJOHNSON0323
Employees Worked With
Jeff Perard
July 31, 2021
Trey helped me with the purchase of my car. He was extremely knowledgeable and professional and easy to work with. Larry Riddle in the finance department was also great. I would definitely recomme extremely knowledgeable and professional and easy to work with. Larry Riddle in the finance department was also great. I would definitely recommend this dealership! More
by BRUGES71
July 30, 2021
Good communication, knowledgeable as well. Terrible workflow, my vehicle was delayed even after setting an appointment a week in advance. This caused serious scheduling issues on my end as I only plann workflow, my vehicle was delayed even after setting an appointment a week in advance. This caused serious scheduling issues on my end as I only planned for the vehicle to be down for one day. If a vehicle cannot be completed, do no schedule it so early. This is not the first time this has happened More
by CHRISTOPHERJUNECKO
Employees Worked With
Matthew Lindberg, Anthony McCalla
July 29, 2021
Quickest car purchase I've ever experienced. Friendly staff and very transparent pricing. The vehicle I bought was waiting for me at arrival. Great dealership. staff and very transparent pricing. The vehicle I bought was waiting for me at arrival. Great dealership. More
by anthony.valdez1219
Employees Worked With
Other Employees :
Jeff Havard, Lawrence "Trey" Chapman, Bradley Frazier
July 28, 2021
Hunter Jackson was a delightful to work with along with the rest of your staff , a great experience , we really like our G80 Genesis , it's perfect for us the rest of your staff , a great experience , we really like our G80 Genesis , it's perfect for us More
by dqcool37
July 28, 2021
This was my first time booking service appointment online instead of by phone. I didn't write down mt appointment information assuming a follow-up email would be received a couple days later but it didn't ha instead of by phone. I didn't write down mt appointment information assuming a follow-up email would be received a couple days later but it didn't happen. I called 8am on the morning of my appointment and the lady who answered was friendly and confirmed that they had a scheduled appointment for me 😊. More
by Paulettep100
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
July 28, 2021
Almost perfect… I was disappointed that my service advisor apologized for the terrible courtesy wash I received and told me it was always like that. Aside from that, no complaints at all. advisor apologized for the terrible courtesy wash I received and told me it was always like that. Aside from that, no complaints at all. More
by typhoon
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
July 28, 2021
The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More
by jbone102_1
Employees Worked With
Other Employees :
Bradley Frazier, Jeff Perard, Matthew Lindberg, Anthony Walker, Anthony McCalla
July 27, 2021
Trey was great!!! Thanks for getting me in and out so quickly with my new car. Appreciate you getting the leg work done over the phone before driving 2 hrs there. quickly with my new car. Appreciate you getting the leg work done over the phone before driving 2 hrs there. More
by JC
