Lakeland Volkswagen

Very good experience. Friendly staff, fast service. Took a few hours to take care of an ecm reprogram so the shuttle gentleman took us to the nearest shopping area where we got some lunch and looked a Took a few hours to take care of an ecm reprogram so the shuttle gentleman took us to the nearest shopping area where we got some lunch and looked around for awhile until he came back to get us and our car was waiting for us. Unfortunately, it was not vacuumed or washed due to the car wash was not working or cars were backed up. More

Was a very easy hassle free car buying experience. Told my salesman what I was was looking for and wanted to spend. Before I knew it paper work was done and we had keys in hand. I have spent hours at other my salesman what I was was looking for and wanted to spend. Before I knew it paper work was done and we had keys in hand. I have spent hours at other dealerships but not here. Will definitely purchase from lakeland vw in the future. More

Everything was great! It took around 2 hours to finish all the documents. Very nice and pleasant experience of buying a new car. Trey is a great manager, appreciate your help, honestly, and speed of work all the documents. Very nice and pleasant experience of buying a new car. Trey is a great manager, appreciate your help, honestly, and speed of work! More

If you are shopping for a car, please please please do yourself a big favor and run!! The following is a string of bad conduct by Lakeland Volkswagen, the last of which occurred on Saturday, August 28th, yourself a big favor and run!! The following is a string of bad conduct by Lakeland Volkswagen, the last of which occurred on Saturday, August 28th, 2021. The most nasty, aggressive customer service I have ever experienced, at ANY business, in all my life. Period. Whenever I thought the level of rudeness could not get any worse, they proved me wrong. In the beginning, things began well, the car I had seen online was as advertised, the test drive went smooth, and they even stayed over hrs to help answer any questions I had about the vehicle. When we (the sales guy and I) began crunching the numbers we landed on a number that was in my price range but I was still just a tiny bit hesitant. It was at that point when absolutely everything went downhill from there. He began treating me very poorly after I had expressed my hesitation. He became very much irritated and it became clear he was trying to pressure me into signing a contract just so he can make some money. So, I left. After searching around I came back a few weeks later and we were at a table talking over his offer. When he finally left the table, I went on my phone to do a little last minute research on the car (just to be sure) and not even 15 seconds later he comes back and begins to creepily peer over me, leaning directly in to my personal space, to ask me what I was looking up on my OWN xxxx phone. I wanted to tell him none of your xxxx business, but I decided to keep it cool and professional and told him I was doing some research. He left and NOT 1 MINUTE LATER he comes back, leans over my backside and does the same exact thing, and repeated this several times to the point where I just wanted to get the xxxx up out of there. I tried my darnest to disregard this man's poor behavior and just look at the car for what it was (red flag alert!!). So I slept on it, came back into the dealership and we agreed to a deal. Everyone wins, right??? Nope! While I am transferring my belongings over to my new car the sales guy could not resist showing his true colors and began pestering me, AGAIN, this time over how long I was taking to transfer my belongings from my old car to the new one. Oh, and this time, he is directly in front of me, inches away from my face with no mask. So, I politely asked him, several times, to give me some space, but he just would not take the hint! It got to the point I became so freaking irritated I just wanted to get the xxxx up outta there. When I finally finished transferring my belongings over to the new car, his boss comes storming out if his office and grabs all my belongings out of the new car I bought and throws them into my old car cursing at me telling me he is not selling me his car because I am taking too long to transfer my belongings. Yes true mother freaking story. THE WORST CAR BUYING EXPERIENCE OF ALL TIME. RUN AWAY. More

Excellent experience. Friendly staff, willing to answer all of my questions. My salesman, Josh, connected with me on a personal level. He did not pressure me into anything and found the best options for me all of my questions. My salesman, Josh, connected with me on a personal level. He did not pressure me into anything and found the best options for me. Overall, it was the best dealer experience I have ever had. Highly recommended More

Waiting for dealer to fulfill their agreement or enev call with timeline. Had vehicle a week now still waiting. Had a good relationship to start. Finally resolved we believe call with timeline. Had vehicle a week now still waiting. Had a good relationship to start. Finally resolved we believe More

We received fast service with no pressure when shopping for a new car. After checking out other models, we returned to Lakeland VW to lease a Taos. Salesperson Hunter Jackson was a true pro. for a new car. After checking out other models, we returned to Lakeland VW to lease a Taos. Salesperson Hunter Jackson was a true pro. More

Need to do a better job cleaning vehicles.. when a vehicle is in service and come out dirty the customer should not have dirty vehicle. vehicle is in service and come out dirty the customer should not have dirty vehicle. More

The problem that needed repair has been “fixed” twice and the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done. the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done. More

If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed th an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a Saturday full of excuses, which did not surprise me. What did surprise me was being basically called a liar when I told him I didn't think waiting for 5 hours for this type of service is acceptable. He didn't say the word liar but he told me he didn't believe (same thing)! As for the blown tire patch that left me stranded...I probably ran over a nail when I left there. No apologies whatsoever! I have written to the GM with no response as well. This is just bad service all around. More