Lakeland Volkswagen

Michelle was a great salesperson! She was very thorough in going over the car with us and answered all our questions. The price was exactly as shown online but since my credit score was higher than I thoug in going over the car with us and answered all our questions. The price was exactly as shown online but since my credit score was higher than I thought I felt the rate should have been better. My fault for not asking what my score was until after the fact but feel the finance person could have disclosed. Other than that, a great experience. More

Anthony was went above and beyond. He was nice enough to stay late after the dealership closed to get the car ready for delivery the same day. stay late after the dealership closed to get the car ready for delivery the same day. More

I should not be penalized for getting service at a closer location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision. location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision. More

I did get a good price on the vehicle. But I found the staff to have a serious lack of integrity. I would not recommend this dealership to family or friends. staff to have a serious lack of integrity. I would not recommend this dealership to family or friends. More

Fast easy transaction. Very professional and excellent customer service. Very good experience with trade in process, over great experience, this was my second vehicle purchase from Lakeland VW customer service. Very good experience with trade in process, over great experience, this was my second vehicle purchase from Lakeland VW More

I bought my car here from Trey and always thought I had good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular mainten good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular maintenance. I had to look up on my phone for dealership coupons for the price of an oil change, When I asked for the dash alert to be removed after oil change, I was told they couldn’t unless I had pollen filter installed which felt sort of like blackmail. I had made an appt online, checked off services needed, but when I arrived he asked why I was there. And I waited a long time before seeing that the car was ready in the lot but no one called me. More

Great and friendly service. Parts are on back order, but they found the issue. Even washed the car unlike Bartow Ford. Will probably start coming here for service. they found the issue. Even washed the car unlike Bartow Ford. Will probably start coming here for service. More

The service advisor was very courteous and prompt. They took care of us in reasonable time and hand washed our car as well. We are very happy! took care of us in reasonable time and hand washed our car as well. We are very happy! More

Great experience. Super fast transaction, friendly staff, fantastic finance manager, and aggressive pricing. Very happy with our experience and purchase and will definitely recommend to others. fantastic finance manager, and aggressive pricing. Very happy with our experience and purchase and will definitely recommend to others. More

Excellent customer service, Get vehicle price and fast buying process , Thank you Lakeland VW. Been a customer for years and have purchased 3 vehicles! Best dealership in town buying process , Thank you Lakeland VW. Been a customer for years and have purchased 3 vehicles! Best dealership in town More