Lakeland Volkswagen

They had the car I wanted with the exact color and transmission I wanted, I contacted a few days prior do going and they told me they wanted to work with me as best they could and when I got there the transmission I wanted, I contacted a few days prior do going and they told me they wanted to work with me as best they could and when I got there the car was up front by the door and they worked so hard to make a good deal on this car I cannot thank them enough More

I felt I was taken advantage of they told me to fix one thing and I did then the car had same problem and I take it back a day later and they tell me my fuel pump is bad sho not trust them. thing and I did then the car had same problem and I take it back a day later and they tell me my fuel pump is bad sho not trust them. More

Employee communication could use improvement. The integrity of the service department could use a touch up as well although, Anthony/Tony was of great assistance during my time there. He helped more integrity of the service department could use a touch up as well although, Anthony/Tony was of great assistance during my time there. He helped more than those who were seemingly in a more position of power than him, so I really appreciated him for his time. More

We are from Wisconsin and stay in Lakeland for the We are from Wisconsin and stay in Lakeland for the winter. Because we will traveling back very soon (1500 miles). We wanted just to make sure everyt We are from Wisconsin and stay in Lakeland for the winter. Because we will traveling back very soon (1500 miles). We wanted just to make sure everything was ok. They checked out everything. All was well plus no charge. What a pleasant surprise. Nice service friendly workers. Thanks so much. Satisfaction knowing we won't break down on the road. Thanks so much! More

Everything went well except the tech broke the plastic piece by the shifter. They gave me a loaner car. Tech's need to be more careful piece by the shifter. They gave me a loaner car. Tech's need to be more careful More

Hunter was great, really tried his best to get us through the process, but I think the manager could have let us know, knowing we were from out of state, before we drove and hour and a half, that they cannot the process, but I think the manager could have let us know, knowing we were from out of state, before we drove and hour and a half, that they cannot take an out of state check. We did talk to him a couple days before where this could have been done. Other than that again Hunter was very helpful getting us through the a longer than normal purchase. More

They are very good in helping with any problem. I would recommend the dealership to anyone who's looking to buying a vehicle.And they wash my car!! recommend the dealership to anyone who's looking to buying a vehicle.And they wash my car!! More

After 2 years of bad service, telling me nothing was wrong with the ignition, Matt provided excellent customer service. He did what he promised. I’ll be back again. wrong with the ignition, Matt provided excellent customer service. He did what he promised. I’ll be back again. More

I absolutely loved the service and experience I had. Totally different than previous dealerships I’ve been to. Trey was fast, to the point and most importantly he cared about what I wanted. Totally different than previous dealerships I’ve been to. Trey was fast, to the point and most importantly he cared about what I wanted. More

Best service I have ever received and I have bought quite a few cars ... purchasing my 21 GTI was very quick and easy I was in and out in less than an hour and a half ...pricing here is amazing, there is no a few cars ... purchasing my 21 GTI was very quick and easy I was in and out in less than an hour and a half ...pricing here is amazing, there is no need to think about haggling -Bradly is by far the best sales man I’ve ever worked with not pushy in any way and very easy going More