Lakeland Volkswagen

My husband, son and I were comfortable with hospitality and frankness of salesperson Trey. We enjoy and appreciate details and valuable data. No pressure sale and frankness of salesperson Trey. We enjoy and appreciate details and valuable data. No pressure sale More

Not very good review. After you guys give my daughter a list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was k list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was kind enough to install those free of charge. I would have expected the dealership to catch this when they were inspecting the vehicle trying to sell unneeded services. More

First time using VW Lakeland. Was really impressed. Friendly staff from door to door. Dan the tech went above and beyond for me. Will definitely come back. Friendly staff from door to door. Dan the tech went above and beyond for me. Will definitely come back. More

Great service. No games or high pressure sales tactics. Fast and easy. I used to dread car dealerships, but Lakeland VW has restored my faith. Fast and easy. I used to dread car dealerships, but Lakeland VW has restored my faith. More

Service was great. Jeff and Matt were very helpful! Price was great and so was the communication. Always very helpful with my questions. Thanks lakeland Volkswagen! was great and so was the communication. Always very helpful with my questions. Thanks lakeland Volkswagen! More

This was by far the best experience I've had at a dealership...and I work at one! I drove from Jacksonville, FL to look at a 2018 VW Passat with black leather interior that I saw online, but when I dealership...and I work at one! I drove from Jacksonville, FL to look at a 2018 VW Passat with black leather interior that I saw online, but when I arrived they had another 2018 VW Passat with beige interior and slightly less mileage on the lot. Within 5 minutes of arriving we were greeted by a salesman, who then brought us inside and introduced us to Hunter. Hunter did an excellent job of explaining the price and the certified warranty. Once we agreed on the price, we were in and out of the finance department within 30 minutes. Their prices are super competitive and they include the price of the Certified Pre-owned Warranty in the total price advertised, unlike a majority of other dealerships. My only regret is that I don't live closer. I'd love to service my vehicle at this dealership, but 3 hours is a long way to drive for an oil change. More

I purchased a 2021 Jetta SE for my daughter yesterday. I cannot even begin to explain how amazing the process was. I spoke to Trey Chapman earlier in the week and explained that I was skeptical about their cannot even begin to explain how amazing the process was. I spoke to Trey Chapman earlier in the week and explained that I was skeptical about their pricing. The dealer website was listing the car at a price that was at least $2,400 less than any other dealer from Hillsborough, Pinellas, Sarasota...I was sure there was a catch. Trey simply told me “no, that’s the price for anyone who walks in the door.” And he was right. He was absolutely incredible, first class, and a pleasure to meet and work with. Between Wednesday and Friday, when I could break away from work to get there, we corresponded via text and took care of all the details so that my in dealer time (including a trade-in) took less than 20 minutes. My daughter was completely crazy when she got home from school. I cannot say enough about my experience. I now know that the “big box” dealers around the Tampa Bay region do not care about the true customer experience and giving the best deal...the “mom and pop” Lakeland VW dealer blew them all away. More

Very easy to work with. Love the Jetta SEL. They had lots of inventory. Easy location and very friendly and helpful in answering all the questions you have. lots of inventory. Easy location and very friendly and helpful in answering all the questions you have. More

Hiram and Anthony were both extremely knowledgable and helpful. They made the entire car buying experience seamless and enjoyable. Larry was great in the financing office and helped my first car buying ex helpful. They made the entire car buying experience seamless and enjoyable. Larry was great in the financing office and helped my first car buying experience go smoothly. More

Great customer service. Promptly addressed all my issues. Reached out and communicated well what needed to be done. Was easy to make appointment and was able to get in quickly. Reached out and communicated well what needed to be done. Was easy to make appointment and was able to get in quickly. More