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Lakeland Volkswagen

Lakeland, FL

4.3
2,514 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,514 reviews

September 23, 2019

Will look for new service company Too hard of a sales pitch, too pushy. Too expensive. Pushed wipers sale 4 times, plus said service tech recommended because very streaky. Car was to More

by TARALEALAMBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Fiermonti
Oct 01, 2019 -

Lakeland Volkswagen responded

Thank you for your feedback. I apologize our recommendations were aggressive. We do stress the importance of wipers blades. I would like to apologize for the car wash. Please stop by any time so we can correct this. Look forward to hear from you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112

September 23, 2019

Michelle 2012 Golf R I could not have been more pleased with my experience at Lakeland Volkswagen. My sales person Michelle Bar was absolutely amazing. I found my Golf R o More

by bwatt2222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Barnett
September 23, 2019

Smooth process This small feels like home dealership is where its at. Everyone is so nice. I had so many repetitive questions and they did not make me feel like i wa More

by S.KENNEDY813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gerena
September 23, 2019

Hiram is AWESOME We have leased 3 cars from Lakeland VW. Each time Hiram has helped us and have tried to make the process as simple as possible! He never ceases to ama More

by DebbieH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2019

Oil Change Service Service was good and prompt. I was able to get in at the last minute without any problems. Jonathan was on the ball. Thanks for the great service team More

by G.MYERS25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 21, 2019

Very satisfied with this dealership! The service department is friendly, professional, and always puts the customers first. A big thank you to that team for completing needed work followi More

by JEFFREYHARTUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 20, 2019

Visit Lyndsay provided excellent customer service from start to finish. I have no complaints and I will definitely be returning. She was very helpful in per More

by MAZAMORA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
September 20, 2019

60,000 mile service Service department explained and issued paperwork that showed how often different things should be done and how much for each service. That took a lot More

by G.MYERS25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 19, 2019

It was awesome Everything was how it should be, the team there fixed my car as soon as they could. The loaner car was clean and ready to go once I dropped my car off More

by L8brakelou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager not sure of his name , Lyndsay Baker
September 19, 2019

Happy as can be!! I am very pleased with my new 2019 Passet! It was truly worth the 3 1/2 hour drive from Jacksonville, Florida to Lakeland. I experienced top notch More

by jmdwilson2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Barrett, Sales Consultant , Jared Miller
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