Lakeland Volkswagen
Lakeland, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Quick, complete and satisfying. Everything was taken care of in orderly fashion. It was my second inspection with the car and my need to meet my commitment with a leased auto was qu Everything was taken care of in orderly fashion. It was my second inspection with the car and my need to meet my commitment with a leased auto was quickly covered. My only question remaining is: why am I still getting notes of inspection on my dashboard screen? More
Friendly and fast service Me and my husband bought our first VW here 3 years ago with the same sales guy, Cory. He was knowledgeable in the car where where purchasing. Was plea Me and my husband bought our first VW here 3 years ago with the same sales guy, Cory. He was knowledgeable in the car where where purchasing. Was pleased with the service we got even from the finance people. More
Dead battery. They got me in and out and on my way fast Lakeland VW is always friendly, courteous, and no pressure. They always take care of us, from sales to service. I do wish they would take a little mor Lakeland VW is always friendly, courteous, and no pressure. They always take care of us, from sales to service. I do wish they would take a little more time with the car wash, but I'm sure they push a lot of cars through daily. More
30,000 mile service Very satisfied with my 30000 mile service. Staff was friendly and efficient. A problem was detected and they were able to complete repair same day Very satisfied with my 30000 mile service. Staff was friendly and efficient. A problem was detected and they were able to complete repair same day More
prompt friendly service Got me in and gave me updates as well as a loaner car so I could make appointments that day not to mention the car wash! Got me in and gave me updates as well as a loaner car so I could make appointments that day not to mention the car wash! More
Receptionist Lyndsay was Great, Mechanics are another story I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street bef I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street before my tire light came back on. So I had to go back and had them fix what I feel should of been checked before they said it was good but I wasn’t too worried. The next day when I was about to go to work my car wouldn’t start. When I checked under my hood, not only were my engine coolant and windshield fluids WAY past the minimum requirement, (they are supposed to top off all fluids during service) my battery was also dead. It’s a good thing I have basic car maintenance knowledge, so I refilled the fluids and replaced the battery myself. I’m not sure if it was just a coincidence or something happened but everything was fine until I had them work on it. I hope my next service isn’t as much of a headache. More
service Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call t Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call them a few weeks, he called me when the parts in More
Service is too slow 2.5 hours for an oil change and tire rotation with an appointment is just not acceptable. We also asked for a part to be ordered for something that h 2.5 hours for an oil change and tire rotation with an appointment is just not acceptable. We also asked for a part to be ordered for something that hangs in front of the back tire. The customer service rep never mentioned if she did order it or not. This survey is forcing us to choose an employee name but we are not sure if the service rep’s name was Lyndsay. More
Jeff took really good care of us and all the staff I have al Everyone of 5he staff treated us very well and went out of their way to help us get the new car Jeff was great amd very caring Larry went up and beyon Everyone of 5he staff treated us very well and went out of their way to help us get the new car Jeff was great amd very caring Larry went up and beyond helping us More
Great salesman and service Me. Harvard was very knowledgeable and straight forward with us and made the car buying experience very quick and easy. We really appreciated his help Me. Harvard was very knowledgeable and straight forward with us and made the car buying experience very quick and easy. We really appreciated his help. More