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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
3,285 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 3,285 reviews

June 27, 2026

Ashleigh was amazing, Great Service Advisor willing to help and keep me updated. Thank you! More

by geovanni.rizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Jun 28, 2026 -

Lakeland Volkswagen responded

Hi Geovanni, I am glad to hear your experience at Lakeland Volkswagen was such a positive one and that Ashleigh kept you updated and made the process smooth. Thank you for sharing your feedback.

June 26, 2026

Ashleigh Hernann and Dan the master mechanic are truly amazing! Knowledgeable professionals that are friendly and helpful always More

by moyano.lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh and Dan
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Jun 27, 2026 -

Lakeland Volkswagen responded

Hi Lou, thank you for recognizing Ashleigh Hernann and Dan for the outstanding service they provided at Lakeland Volkswagen. We appreciate your support and look forward to seeing you again.

June 25, 2026

Service department is very slow and nonchalant. It took a week to get an appointment. I scheduled first thing in the morning got there early. They told me it would only be one hour for an oil chang More

by MONTERO1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Lakeland Volkswagen responded

Hello, I am sorry to hear your visit to Lakeland Volkswagen did not meet your expectations. I understand how frustrating it is when your appointment takes longer than expected, especially after you requested to skip the car wash and had another commitment. If you would like to discuss this further, please reach out to Jared Diveley at jared@lakelandvw.com at your convenience.

June 20, 2026

This dealership is a very clean facility and the staff is very friendly. Service was completed by the promised time. More

by jlbasak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 21, 2026 -

Lakeland Volkswagen responded

Hi, thank you for taking the time to share your feedback about Lakeland Volkswagen. It is great to know the visit went smoothly from start to finish and that everything was completed when promised. We appreciate your kind words and look forward to serving you again in the future.

June 18, 2026

This repair was stressful and costly, but Ashley helped immensely with everything. VERY much appreciated!! More

by STEPHENJOHNROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 19, 2026 -

Lakeland Volkswagen responded

Hello Stephen, It is great to hear Ashley was able to step in and help you through a stressful repair situation at Lakeland Volkswagen and made the process easier for you. We appreciate you taking the time to share your experience and your kind words about the support you received.

June 18, 2026

Will never go back. Employees were walking through areas where customers wait cussing and being rude More

by tornlizard
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
No one
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Jun 19, 2026 -

Lakeland Volkswagen responded

Hello, I am sorry to hear about your experience at Lakeland Volkswagen and the behavior you observed while waiting in the customer area. That is not the level of professionalism expected, and I understand why it left a negative impression. Your feedback has been shared with management for review. If you would like to discuss this further, you may also reach out to Jared Diveley at jared@lakelandvw.com.

June 17, 2026

A little unprofessional, not very customer friendly, doesn’t work with a sense of urgency, and left my vehicle in a hazardous situation upon work completed. More

by Katwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jun 19, 2026 -

Lakeland Volkswagen responded

Hello, I am sorry to hear your visit to Lakeland Volkswagen did not meet expectations and that you left feeling dissatisfied with the service experience and the handling of your vehicle. If you would like to discuss your experience further, please contact Jared Diveley at jared@lakelandvw.com.

June 13, 2026

I love the staff there very friendly and helpful. And the waiting room is very clean More

by Seleta.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley H
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Jun 16, 2026 -

Lakeland Volkswagen responded

We appreciate you sharing your experience with Lakeland Volkswagen. It is good to hear the staff made you feel welcome and that the waiting room was kept clean throughout your visit.

June 12, 2026

Dominic was amazing! He made the experience a joy. I enjoyed the experience at Lakeland VW. More

by Detrich.ferguson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Lakeland Volkswagen responded

We appreciate you sharing your experience with Lakeland Volkswagen. It is great to hear Dominic made the process enjoyable for you and helped create a positive visit overall.

June 12, 2026

I always appreciate the clarity of information and service I receive from the VW Lakeland dealership. More

by JULIE_FELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee - always a real gem!
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Jun 16, 2026 -

Lakeland Volkswagen responded

Julie, it is great to know the team at Lakeland Volkswagen continues to provide clear communication and reliable service during your visits. We appreciate you taking the time to share your feedback.

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