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1,823 Reviews of Lakeland Volkswagen - Service Center
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August 06, 2021
I was very pleased with my time at VW. Everyone was very kind. One of the sales consultants led me to the service dept. when I came in. And Jeff was very pleasant. kind. One of the sales consultants led me to the service dept. when I came in. And Jeff was very pleasant. More
by LADYINRED06455
Verified CustomerEmployees Worked With
Jeff Perard
August 03, 2021
The service department was able to diagnose our Jetta’s issue quickly. Unfortunately, a part had to be ordered and would take 7-10 business days for arrival. It took a little longer than expected due to issue quickly. Unfortunately, a part had to be ordered and would take 7-10 business days for arrival. It took a little longer than expected due to delivery but Tony kept me informed the entire time. More
by NDTMJT0801
Employees Worked With
Jeff Perard, Anthony McCalla
August 02, 2021
Everyone was very friendly & helpful, but I had to wait quite a while even though I had an appointment. It also would have been nice to have complementary water. quite a while even though I had an appointment. It also would have been nice to have complementary water. More
by lbenglish05
Employees Worked With
Jeff Perard
August 01, 2021
Took Jetta in for recall work. They couldn't finish that day so service tech named Jeff gave me a loaner for overnight use. Finished early next morning and no hassles, no fuss, no biggie. Scratch one job of day so service tech named Jeff gave me a loaner for overnight use. Finished early next morning and no hassles, no fuss, no biggie. Scratch one job off the Daddy-do list. Thanks guys. More
by ROBERTAJOHNSON0323
Employees Worked With
Jeff Perard
July 30, 2021
Good communication, knowledgeable as well. Terrible workflow, my vehicle was delayed even after setting an appointment a week in advance. This caused serious scheduling issues on my end as I only plann workflow, my vehicle was delayed even after setting an appointment a week in advance. This caused serious scheduling issues on my end as I only planned for the vehicle to be down for one day. If a vehicle cannot be completed, do no schedule it so early. This is not the first time this has happened More
by CHRISTOPHERJUNECKO
Employees Worked With
Matthew Lindberg, Anthony McCalla
July 28, 2021
This was my first time booking service appointment online instead of by phone. I didn't write down mt appointment information assuming a follow-up email would be received a couple days later but it didn't ha instead of by phone. I didn't write down mt appointment information assuming a follow-up email would be received a couple days later but it didn't happen. I called 8am on the morning of my appointment and the lady who answered was friendly and confirmed that they had a scheduled appointment for me 😊. More
by Paulettep100
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
July 28, 2021
Almost perfect… I was disappointed that my service advisor apologized for the terrible courtesy wash I received and told me it was always like that. Aside from that, no complaints at all. advisor apologized for the terrible courtesy wash I received and told me it was always like that. Aside from that, no complaints at all. More
by typhoon
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
July 28, 2021
The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More
by jbone102_1
Employees Worked With
Other Employees :
Bradley Frazier, Jeff Perard, Matthew Lindberg, Anthony Walker, Anthony McCalla
July 26, 2021
The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other emp unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers. His attitude and personality bring shame to the VW brand. There's no need for disrespect, you're in a service role. I can say, I have personal relationships with other employees of the dealership and can vouch for them, but I cannot recommend Lakeland VW based solely on the downfalls of this individual. He lacks customer service skills and needs training. More
by Martin
