Lakeland Volkswagen - Service Center

The service department has always taken really good care of me. It’s too bad that VW makes such unreliable products these days. Beware if your warranty runs out…. of me. It’s too bad that VW makes such unreliable products these days. Beware if your warranty runs out…. More

Friendly personnel quality work done at competitive prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! More

The technician wanted to charge me for every single thing. Even things that I’ve brought my car in for in the past. I was able to google and fix the Apple car play myself. I thought my warranty was 75k thing. Even things that I’ve brought my car in for in the past. I was able to google and fix the Apple car play myself. I thought my warranty was 75k miles but was told it was 72k so I missed my warranty for these minor things by 2k miles. I dropped my car off for a 9:30 pip change appt. and it was not ready until 4pm! The car wash looked like my 8 year old son washed it. Worst experience I’ve ever had there and I’ve been coming there since I purchased my car in 2018. More

The service guy was not friendly and made me feel not appreciated. His tone was rude and he spoke to me sometimes with his back towards me. Not very customer friendly. I also had to wait 2 hours for a br appreciated. His tone was rude and he spoke to me sometimes with his back towards me. Not very customer friendly. I also had to wait 2 hours for a break job. More

I have had my radio go out on my 2018 Atlas. These guys took care of all the recalls, gave me a loaner and ordered a radio. It took a couple months longer than we thought, so I did have to drive my car un took care of all the recalls, gave me a loaner and ordered a radio. It took a couple months longer than we thought, so I did have to drive my car until my radio became available. I did finally get a call and it was installed. They were professional although frustrating to not have a radio or screen for so long. More

The service of apartment performed a evaluation of a potential warranty problem. They were unable to find anything but they made the extra effort to check a few other items to make sure everything on th potential warranty problem. They were unable to find anything but they made the extra effort to check a few other items to make sure everything on the vehicle is functioning properly More

Did not feel welcomed upon first contact with advisor inside. I advised that I had an appointment, but advisor failed to check appointment and all noted details for visit. Instead started informing me of inside. I advised that I had an appointment, but advisor failed to check appointment and all noted details for visit. Instead started informing me of prices after it was stated that there was a service plan. Overall felt rushed throughout the process even after repeating that I had an appointment with all notes and service plan included. More

Great experience. Great service every time i have maintenance done. Always work is done faster then expected. Advisors are straightforward and simple to the point. Best way i can say it is they get t maintenance done. Always work is done faster then expected. Advisors are straightforward and simple to the point. Best way i can say it is they get the job done. More

Service appointment was as scheduled, no delays. Professional and courteous service from front desk managers. Professional and courteous service from front desk managers. More

The service department and sales staff at Lakeland VW is commendable. is commendable. More