Land Rover Alexandria

Land Rover Alexandria responded

Prince, thank you for taking the time to share your concerns and for your patience as we reviewed the details. Our findings confirmed both keys had been left inside the vehicle for an extended period, which can deactivate them and trigger an immobilization condition. Because of this, potential module replacement was discussed in advance as part of a complete diagnostic approach. Once testing was completed, we were able to successfully reprogram your existing keys and provided the updated $640 repair figure before any outside contact was made. The situation was later reviewed with Land Rover, and they supported the diagnosis and resolution provided. A member of our team will be reaching out shortly to go over everything with you directly. -The Management Team

Princeekwue responded

Thank you for your response however your explanation confirms exactly what I have been saying all along. You admitted the keys were deactivated because they were left inside the vehicle. This is precisely the problem. A vehicle should never lock itself and deactivate both keys simultaneously with no warning and no alert to the owner. The keys were left inside for approximately 24 hours and at no point did the vehicle send any notification through the InControl app, dashboard alert, or any other means before completely immobilizing itself. This is a fundamental design failure on Land Rover’s part not owner error. Furthermore your claim that the $640 figure was provided before any outside contact is completely false. I was originally quoted $3,000 for a full KVM module replacement. It was only after I contacted Land Rover corporate, filed a BBB complaint, filed with NHTSA, the Virginia Attorney General, the FTC and posted publicly on multiple review platforms that the price was suddenly reduced. The timing of that reduction speaks for itself. You also attempted to charge me $750 at one point during this process. A vehicle under full factory warranty should not cost the owner anything when the vehicle’s own security system causes the problem. The fact that the price went from $3,000 to $750 to $640 proves the original quote was inflated and designed to take advantage of me. I am sharing this publicly so that other Range Rover owners are aware of these practices and know to push back before authorizing any expensive repairs. My NHTSA complaint, BBB case 24664452 and Attorney General complaints remain active and open.

Land Rover Alexandria responded

Thank you, Keviar! We’re thrilled to hear Jerome helped you find the perfect vehicle and made the experience enjoyable. We appreciate your kind words and look forward to welcoming you back to Land Rover Alexandria. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you, Wayne! We’re thrilled Jerome and Ali could provide such attentive and clear guidance, making your experience both informative and enjoyable. We’re glad you found the perfect model and appreciated the support from our team. We look forward to welcoming you back to Land Rover Alexandria. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you, Mike, for sharing your experience! We’re so glad the process was smooth and enjoyable, and we look forward to assisting you again at Land Rover of Alexandria in the future. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

We really appreciate your feedback! It’s wonderful to hear that our staff made you and your wife feel comfortable and that the vehicle delivery process was clear and efficient. We’re glad the purchase went smoothly and look forward to welcoming you back in the future. -Josh Cochran, General Manager

Land Rover Alexandria responded

We appreciate your review, Mark! We’re glad the service team made a positive impression and that you found the dealership enjoyable. Your feedback on the sales area is noted and valuable as we continue to enhance the experience for all visitors. We look forward to assisting you again. -Josh Cochran, General Manager

Land Rover Alexandria responded

Thank you for your feedback! We’re glad to hear that our team continues to provide responsive, courteous, and reliable service. Ensuring every customer’s needs are taken care of is always our goal, and we look forward to seeing you again in the future.

Land Rover Alexandria responded

Thank you, Quincy, for your kind review! We’re glad Ash made your service experience easy and informative. We truly value your trust and look forward to assisting you again at our store. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

We really appreciate your feedback! It’s fantastic to hear that our staff made your visit smooth and that the detailed video helped you clearly see all the needed repairs. Providing transparent and thorough service is exactly what we aim for, and we’re glad it made a positive impression. We look forward to assisting you again in the future. -Josh Cochran, General Manager

Land Rover Alexandria responded

Jim, we appreciate you taking the time to leave this feedback and are glad Hayden made your Defender purchase smooth and straightforward. The paperwork and payment steps can sometimes take extra time due to compliance, bank authorization, and verification requirements, which are necessary to ensure all aspects of the purchase are accurate and secure. Thank you for your patience, and we’re pleased the rest of your experience was seamless. -The Management Team